FT Center Store Operations Supervisor Trainee

Hannaford Supermarkets; Claremont (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Hannaford Supermarkets in Claremont, NH is seeking a capable department leader to drive operations and customer service. You will coach associates, manage schedules, and ensure safety, quality, and inventory controls while contributing to sales growth.

The role emphasizes leadership, merchandising, and cross-functional collaboration within a store team to meet financial and service goals.

Qualifications

• High school diploma or equivalent preferred.
• Retail experience preferred.
• Ability to lead and direct others.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.

Responsibilities

• Lead the Assigned Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Aid in growing sales through effective merchandising strategies.
• Support that department conditions involving appearance, quality, variety, safety, sanitation, and food safety are consistently maintained at the highest level.
• Maintain accurate records of production, shrink, sales, and inventory.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates’ personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

Skills

Lead and direct others

Customer service

Merchandising

Store operations

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Minimum age requirement

Food safety accreditation within 90 90

Education

High school diploma or equivalent

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 535556

Address: USA-NH-Claremont-220 Washington Street

Store Code: Store 08119 Grocery (5150407)

PRIMARY PURPOSE

Lead the Assigned Department Team and assist the Assistant Store Manager in maintaining department operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Hannaford Strategy.

DUTIES AND RESPONSIBILITIES

• Lead the Assigned Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Aid in growing sales through effective merchandising strategies.
• Support that department conditions involving appearance, quality, variety, safety, sanitation, and food safety are consistently maintained at the highest level.
• Maintain accurate records of production, shrink, sales, and inventory.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates’ personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

QUALIFICATIONS

• A high school graduate or equivalent preferred.
• Retail experience preferred.
• Ability to lead and direct others.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Strong problem solving skills.
• Must meet minimum age requirements.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.

PHYSICAL REQUIREMENTS

• Ability to use computers and other communication systems required to perform the job functions.
• Lift up to 50 lb. regularly and up to 100 lb. on occasion.
• Reach to shoulder level or above on occasion while lifting 30 lbs.
• Stand and walk 100% of the time.
• Meet established volume activity standards for the department.
• Frequent bending, reaching, grasping, and lifting assigned department items at or above waist level.
• Use hands to feel objects; use tools to open boxes/cases or to prepare and clean product.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food products.
• Tolerate working in cold temperatures for up to 20 minutes at a time (depending on assigned department).

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.