FT Brand Ambassador

Ralph Lauren; Byron Township (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading global retail brand seeks passionate Brand Ambassadors in Byron Township, MI, to deliver exceptional customer service and sales. This is an entry-level full-time position supporting sales initiatives and store operations. Candidates must have retail experience and effective communication skills to provide a personalized shopping experience and engage clients actively. Flexible scheduling and teamwork are essential in this dynamic retail environment.

Qualifications

• Retail experience or similar industry experience preferred.
• Ability to communicate effectively with customers and staff.
• Ability to lift and climb moderately, moving around the sales floor.

Responsibilities

• Deliver sales and profit performance.
• Support team training to execute business results.
• Engage in networking and sourcing talent.

Skills

Retail experience

Effective communication

Time management

Job description

Overview

Full-Time Brand Ambassadors have a customer first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren, where you can begin to write your Next Great Chapter.

Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new way to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides on going feedback to Management on successes and opportunities
• Strengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home
• Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides necessary feedback to Management on category opportunities or needs
• Ensures sales floor and all store standards are met at all time

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers
• Planning and prioritization/time management skills

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Retail Apparel and Fashion

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