FT Admitting Clerk

Ashe Memorial Hospital; Jefferson (NC); On-site; USD 31,000 - 42,000; Full time

Job summary

Ashe Memorial Hospital is seeking an Admitting Team Member to greet patients, answer calls, and guide them through the admission process. You will verify information, collect signatures, provide patient rights information, and assist with deposits and co-pays according to policy.

The role involves front-desk duties, patient education on forms, and coordination with insurance and departments to ensure smooth admissions.

Qualifications

• High School diploma or equivalent required.
• Medical terminology desirable.
• Previous Registration experience desirable.

Responsibilities

• Pre-registers patients for outpatient procedures, ER, and inpatient admissions.
• Interview patients to verify personal information and collect signatures.
• Provide necessary packets and information for patient services and admissions.
• Handle front-desk collections and assist with insurance verification and liability estimates.
• Direct patients to appropriate departments and assist with room assignments and service selection.
• Input and reconcile daily census/hospital reports and discharge documentation.

Skills

Medical terminology

Registration experience

Education

High School diploma or equivalent

Job description

At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care."

Ashe Memorial Hospital is proud to be Voted Ashe's Best Place to Work 2022, 2023, 2024 & 2025! Come be a part of our dynamic team; you'll join Ashe's 2022 & 2023 Best Hospital, Best Surgeon, Best Physician, Best Nurse, and Best Medical Practice! This is your opportunity to make a large difference in a small community!

Hours: Shift and days of week may vary | No Supervisory Responsibilities | No Travel | Pay commensurate with experience.

JOB SUMMARY

This position greets patients and family members promptly and courteously as patients arrive at the hospital. This position requires answering the telephone, providing requested information, taking messages, or directing the caller to the appropriate personnel. The Admitting Team Member will provide the interpretation of forms to be signed upon admission, including patient rights and living will questions, which will need to be reviewed for completeness, accuracy, and appropriate signatures. The Admitting Team Member will collect deposits and/or co-pays according to established guidelines. The associate will need to practice caution and use good judgment in relaying messages and giving information to patients, families, and visitors. Distributes appropriate information to ancillary departments. Participates in performance improvement and QI activities. Performs work with accordance to the mission, vision, and values of Ashe Memorial (AMH).

MINIMUM JOB QUALIFICATIONS

Education: High School diploma or equivalent required.

Experience:

• Medical terminology desirable.
• Previous Registration experience desirable.

License/Certifications: None

ESSENTIAL FUNCTIONS

1. Correctly pre-registers patients for Outpatient procedures, registers ER patients and inpatient admissions. Notifies patient of estimated liability and documents in patient’s account.
2. Thoroughly interview patients or their representative to obtain/verify current personal information.
3. Obtains all necessary signatures (including relationship of representative as necessary) and completes all items relating to patient’s registration. Provides armbands and/or demographics sheets where necessary to aid in accurate patient identification.
4. Identification of the scheduled patient is verified. Activates the patient account. Applies the ID arm band.
5. Provides all packets/brochures to various patient types (e.g., admission packet to inpatients, HIPAA brochures to new patients, payment guidelines, living will, Medicare Rights and the Observation Self Administration Medication form).
6. Ensures that valuables are taken home by patient representative(s) or secured in safe. Safe is kept locked at all times.
7. Communicates clearly and appropriately to Director of Patient Financial Services, Co-workers and physicians and our customers.
8. Performs up-front collections on all patients except emergency patients. Collections efforts for emergency patients are taken after medical screening.
9. Directs patients unable to pay to the Financial Counselor during business hours. Financial arrangements are made according to hospital policy.
10. Communicates with nursing to receive room assignments. Correctly assigns appropriate service and accommodation.
11. Directs patients to appropriate departments for services to be rendered.
12. Performs cashiering duties regarding payment activity, cash balances, drawer and safe reconciliation, security, etc., at the beginning, end and during each shift.
13. Correctly completes and distributes daily census/hospital report.
14. Discharges patients to produce the ER Registration Log according to departmental policy and procedures.
15. Verifies insurance eligibility for all payors.
16. Contacts appropriate insurance, Carolina Access PCP, or HMO for required outpatient approval and certification numbers.
17. Assumes Communications duties and responsibilities. Answers telephone calls in a polite and professional manner.
18. Correctly inputs Observation charges.
19. Demonstrates flexibility in adapting to job/shift changes and taking on other responsibilities. (In a changing environment, has the skills and willingness to adapt to changes in job responsibilities and job demands.)
20. Demonstrates good organization skills and functions well in stressful situations.
21. Interacts professionally with customers (internal and external) by treating them with dignity and respect. Provides explanations and verbal reassurance as necessary.
22. Demonstrates excellent customer service skills, even in extreme circumstances.
23. Maintains a good working relationship with department co-workers, other departments, physician offices, and external agencies.
24. Displays a positive attitude toward work. Contributes positively to office morale. Demonstrates a teamwork temperament with all staff.
25. Assists in care and maintenance of department equipment and supplies. Alerts supervisor to malfunction of equipment and any low amounts of department supplies.
26. Willingly performs other duties as directed/required. Meets deadlines.

Must be willing to receive all required vaccinations (i.e., flu shot, etc.). All new employees working must be fully vaccinated as a condition of employment (unless the new hire has requested and received an exemption). Candidates for employment will be notified of this policy requirement prior to the start of employment. After receiving an offer of employment, new employees must provide proof of vaccination or request and receive an exemption before beginning work.

Criminal background check and pre-employment drug screen required upon conditional job offer.

***Benefits apply the 1st of the month following employment, per policy.***

*For full job description and benefits, please contact Human Resources.

Ashe Memorial Hospital is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. Employment decisions are made without regard to race, age, religion, color, sex, national origin, physical or mental disability, marital or veteran status, sexual orientation, genetic information, or any other classification protected by law. All employment requirements mandated by local, state, and federal regulations will be observed.