FS Ops Program Manager, Food Safety Team (Fulfillment & Operations)

Amazon; Arlington (VA); On-site; USD 74,200 - 129,800; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a FS Ops Program Manager for the Food Safety Team in Arlington, VA. You will oversee regulatory contacts, ensure compliance with federal, state, and local laws, and maintain relationships with regulatory bodies to protect customers and product safety.

Your role includes coordinating with legal, compliance, and operations, documenting submissions, training teams, tracking KPIs, and developing proactive strategies for future regulatory changes in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 4+ years in compliance program management, governance, or risk-related roles.
• Experience with regulatory filings and investigations.
• Proven ability to partner with internal and external teams to execute initiatives.
• Strong written and verbal communication with regulatory bodies.

Responsibilities

• Act as the main point of contact for regulatory inquiries, communications, and submissions.
• Interpret regulatory requirements affecting operations and ensure compliance with local, state, and federal regulations.
• Maintain accurate records of regulatory communications and submissions; prepare and submit reports and filings to agencies.
• Identify potential regulatory risks, assist in mitigation strategies, and provide guidance to senior management.
• Collaborate with legal, compliance, and operations teams to address regulatory concerns and align with business objectives.
• Contribute to developing strategies addressing future regulatory changes and emerging trends.
• Provide training and guidance to internal teams on regulatory matters to ensure awareness of requirements.
• Measure KPIs, identify trends, and continuously improve the program to reduce risk and improve efficiency.

Skills

Regulatory liaison

Risk assessment

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Regulatory databases

Job description

FS Ops Program Manager, Food Safety Team

Job ID: 3167776 | Amazon.com Services LLC

At Amazon.com, we aim to be the most customer‑centric company on earth. We are looking for a Regulatory Contacts Manager to join our Food Safety Team, overseeing interactions with regulatory agencies, ensuring compliance with industry standards, and maintaining relationships with relevant regulatory bodies.

Key Responsibilities

• Act as the main point of contact for all regulatory inquiries, communications, and submissions.
• Interpret regulatory requirements affecting the company’s operations and work with relevant teams to ensure compliance with local, state, and federal regulations.
• Maintain accurate records of regulatory communications and submissions; prepare and submit reports, filings, and necessary documentation to regulatory agencies.
• Identify potential regulatory risks, assist in creating mitigation strategies, and provide recommendations to senior management.
• Collaborate with legal, compliance, and operations teams to address regulatory concerns and ensure alignment with business objectives.
• Contribute to the development of strategies that address future regulatory changes and proactively manage new regulatory trends.
• Provide training and guidance to internal teams on regulatory matters, ensuring employees are informed of the latest compliance requirements.
• Measure key performance indicators, identify trends, and continuously improve the program to reduce risk and improve efficiency.

A day in the life
Managing communication with regulatory agencies, ensuring compliance with food safety regulations, and fostering strong relationships with key stakeholders. Reviewing and interpreting regulatory requirements, collaborating with internal teams to address compliance issues, and submitting necessary reports and filings. Proactively identifying potential regulatory risks and providing guidance on compliance matters while driving efficiency and minimizing risk in a fast‑paced environment.

About the team
The Food Safety team ensures the highest standards of product safety and customer satisfaction. The team manages regulatory contacts, customer feedback investigations, product recalls, withdrawals, and severe adverse event reporting, working cross‑functionally to address issues quickly, mitigate risks, and safeguard the customer experience.

Basic Qualifications

• Bachelor’s degree or equivalent.
• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
• Experience with regulatory filings and reports.
• Experience with research and investigation skills.
• Experience establishing successful partnerships with internal and external teams to execute tactical initiatives.

Preferred Qualifications

• 3+ years of program requirements definition and data/metrics leveraging to drive improvements.
• Experience in program or project management.
• Experience interacting with local food safety regulators.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

We offer a competitive base salary range and a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Locations and salary ranges:
USA, TN, Nashville – $66,800.00 – $116,800.00 USD annually
USA, TX, Austin – $74,200.00 – $129,800.00 USD annually
USA, VA, Arlington – $74,200.00 – $129,800.00 USD annually
USA, WA, Bellevue – $82,700.00 – $129,800.00 USD annually