FROZEN FOOD/LEAD CLERK

Kroger Family of Companies; Lebanon (TN); Presencial; USD 45 000 - 60 000; Tempo integral

Resumo da oferta

Kroger Co. in Lebanon, TN seeks a Department Manager for Frozen Foods to lead daily operations and deliver exceptional customer service. You will ensure safety, quality standards, and achievement of department goals while guiding associates.

Responsibilities include scheduling, inventory control, promotions, budgeting, and staff development. Strong communication and math skills are essential; 18+ and retail experience preferred.

Qualificações

• Strong communication and math skills are required.
• Ability to stay calm under pressure in a fast-paced retail environment.
• Age 18 or older is required to work in this role.
• Retail management experience is preferred but not required.

Responsabilidades

• Promote trust and respect among associates.
• Communicate information to associates and leadership.
• Collaborate with associates and promote teamwork to hit store goals.
• Establish department performance goals and empower the team to meet them.
• Develop scheduling to manage customer volume during hours of operation.
• Train associates and participate in performance appraisals.
• Adhere to laws and company guidelines.
• Create an inviting environment and assist customers with product questions.
• Maintain knowledge of products and provide recommendations.
• Display a positive attitude and lead by example.
• Develop and implement a department business plan to achieve results.
• Understand store layout and product locations.
• Plan and execute in-store promotions with management.
• Inform associates about current and upcoming promotions.
• Prepare seasonal critiques for the sales and merchandising supervisor.
• Stay updated on ads and promotions.
• Assist management with budget, P&L reviews and financial reporting actions.
• Maintain awareness of inventory; note discrepancies.
• Schedule price changes and update shelf tags.
• Plan and supervise inventory processes.
• Train staff on inventory/stocking and computer ordering.
• Adhere to food safety regulations and guidelines.
• Report safety risks or illegal activity.
• Perform essential duties with/without reasonable accommodation.

Conhecimentos

Effective communication

Basic math

Handle stressful situations

18+ years old

Formação académica

High school education or equivalent

Descrição da oferta de emprego

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Establish performance goals for department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current, upcoming and special in-store promotions especially promotions that affect frozen foods.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Stay current with present, future, seasonal and special ads.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs..
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Desired

• High school education or equivalent preferred
• Management experience preferred
• Retail Experience
• Second language (speaking, reading and/or writing)