Frozen Food Department Lead: Elevate Service & Quality

Kroger Family of Companies; West Jordan (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Utah is seeking team members to deliver outstanding customer service in a fast-paced department. You will assist customers, learn product details, and help maintain a clean, safe shopping environment.

Responsibilities include promoting a welcoming atmosphere, following safety procedures, and supporting the department manager to meet sales goals. Prior retail experience is a plus.

Qualifications

• Must be able to handle stressful situations.
• Effective communication with customers and teammates.
• Basic math skills for transactions and counting.
• Must be 18 or older.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products in the department and respond to questions.
• Inform customers of frozen food specials.
• Recommend products to ensure customer needs are met.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering or shipping discrepancies to the manager.
• Stay current with ads and promotions.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures and maintain temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents or safety risks.

Skills

Communication

Stress management

Basic math

Job description

Kroger Family of Companies in Utah is seeking team members to deliver outstanding customer service in a fast-paced department. You will assist customers, learn product details, and help maintain a clean, safe shopping environment.

Responsibilities include promoting a welcoming atmosphere, following safety procedures, and supporting the department manager to meet sales goals. Prior retail experience is a plus.