Frozen Food/Clerk

Kroger; Layton (UT); On-site; USD 29,000 - 36,000; Full time

Job summary

Kroger in Layton, UT is seeking team members to create outstanding customer experiences through friendly service, clean environment and safety compliance. You will assist the department manager in achieving sales and profit goals while maintaining product knowledge and responding to questions.

You will stock, label, check dates, monitor temperatures, and help manage inventory. Must stay calm under pressure, communicate clearly, and uphold honesty and integrity.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail experience is a plus.
• Second language is a plus (speaking, reading and/or writing).

Responsibilities

• Provide outstanding customer service and assist department manager in achieving sales goals.
• Answer questions about products and make recommendations.
• Maintain a safe, clean environment and follow food safety regulations.
• Label, stock and inventory department merchandise; monitor dates and freshness.
• Report safety risks, theft or fraud and assist in safety procedures.

Skills

Effective communication skills

Knowledge of basic math

Cooperative in high paced environment

Conflict management

Honesty and integrity

Follow directions

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Promote trust and respect among associates. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Inform customers of frozen food specials. Recommend frozen food items to customers to ensure they get the products they want and need. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action. Label, stock and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Display a positive attitude. Stay current with present, future, seasonal and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained. Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents. Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)