FROZEN FOOD/CLERK

Kroger; City of Pewaukee (WI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Healthcare coverage including medical, dental, and vision

Flexible scheduling with paid time off

Employee discounts

Tuition reimbursement

Job summary

A major grocery chain is seeking a FROZEN FOOD/CLERK to ensure excellent customer service and to maintain product quality in the frozen food department. The candidate will promote a welcoming environment and adhere to safety regulations while managing stock and assisting customers. This role requires effective communication skills and the ability to handle stressful situations.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated.
• Ensure product quality and freshness.
• Adhere to food safety regulations and guidelines.
• Provide support to customers including those with special needs.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Job description

Join to apply for the FROZEN FOOD/CLERK role at Kroger

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of frozen food specials.
• Recommend frozen food items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desirable

• Retail experience
• Second language (speaking, reading and/or writing)

About Us

Based in Wyoming, Metro Market merged with The Kroger Company in 2015. Today, we’re proudly serving Metro Market customers in 16 stores throughout the state. As part of the Kroger family of companies, we strive to bring diverse teams together with one common purpose: To Feed the Human Spirit.

What You’ll Receive From Us

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage.
• Flexible scheduling in full- and part-time roles with paid time off.
• Employee Assistance Program and financial coaching resources.
• Associate discounts on purchases.
• Tuition reimbursement through continuing education programs.
• Opportunities for growth through training programs and career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.