Frozen Department Manager

Hy-Vee, Inc.; Carroll (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee, Inc. in Carroll, Iowa seeks a Frozen Foods Department Manager to lead the department, uphold customer service standards, and drive profitability. You will supervise staff, plan schedules, manage pricing, and ensure freshness and proper sanitation.

The role requires strong leadership, communication, and a commitment to a positive shopping experience for customers, with emphasis on teamwork and operational excellence.

Qualifications

• Must have strong customer service and leadership abilities.
• Experience in retail or grocery setting preferred.
• Ability to set and maintain department standards for cleanliness, pricing and stock levels.
• Strong communication and people management skills.

Responsibilities

• Lead department to deliver best quality products at competitive prices.
• Greet and assist customers; ensure prompt, courteous service.
• Recruit, train, and supervise department staff; manage schedules.
• Price setting, invoicing and department bookkeeping as required.
• Monitor inventory, plan displays, and coordinate promotions.
• Ensure proper temperatures and sanitation in department.

Skills

Customer service

Team leadership

Problem solving

Business sense

Communication

Education

High school diploma, or 1+ year related experience

Job description

Additional Considerations (if Any)

Must be 18+

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Frozen Foods Department Manager

Department: Frozen Foods

FLSA: Non-Exempt

General Function

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.

Core Competencies

• Partnerships


• Growth mindset


• Results oriented


• Customer focused


• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Department Employees

Primary Duties And Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.


• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.


• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.


• Makes an effort to learn customers’ names and to address them by name whenever possible.


• Assists customers by: (examples include)
  
  
  
  • escorting them to the products they’re looking for
  
  
  • securing products that are out of reach
  
  
  • loading or unloading heavy items
  
  
  • making note of and passing along customer suggestions or requests
  
  
  • performing other tasks in every way possible to enhance the shopping experience.
  
  
  
  


• Answers the telephone promptly and provides friendly, helpful service to customers who call.


• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.


• Determines department goals with store director.


• Determines weekly work schedule and establishes a daily work plan for the department.


• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.


• Communicates with employees regarding sales and ideas.


• Handles and satisfies customer issues.


• Figures retail pricing and ensures correct pricing.


• Extends invoices, posts invoices, and oversees department bookkeeping procedures.


• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.


• Conducts inventory of the department.


• Plans displays, promotions, and determines pre-orders.


• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.


• Understands and troubleshoots equipment and ensures maintenance is performed.


• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.


• Adheres to company policies and individual store guidelines.


• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Ensures pricing is competitive in the market area.


• Attends meetings and seminars and participates in continuing education.


• Fills displays, checks in delivered merchandise, and works in the sales area.


• Unloads trucks, places product in appropriate storage area, and replenishes merchandise.


• Performs departmental duties as needed.


• Assists in other areas of store as needed.


• Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructs, assigns, reviews and plans work of others.


• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.


• Has the authority to approve employee discipline.


• Has the authority to recommend employee transfer, discharge, and salary increases.

Knowledge, Skills, Abilities And Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.


• Ability to do arithmetic calculations involving fractions, decimals, and percentages.


• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education And Experience

High school diploma or over one year of related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.


• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.


• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used To Perform Job

Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, and C.A.R.S. reordering system

Financial Responsibility

Responsible for company assets, including equipment and merchandise.

Contacts

Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Confidentiality

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Employment is contingent upon the successful completion of a pre employment drug screen.