Frozen Clerk

Hyvee.io; West Des Moines (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hy-Vee is seeking a Frozen Foods Clerk in West Des Moines, IA. You will provide prompt, friendly service, greet customers, rotate and replenish merchandise, and maintain cleanliness and safety in the department. You may assist with unloading trucks, checking in products, and ensuring correct temperature for cases.

The role emphasizes customer focus, teamwork, and adherence to store guidelines. Previous related work is helpful, and the position is non-exempt and part of the Frozen Foods

Qualifications

• Ability to solve practical problems with variables
• Basic arithmetic involving fractions, decimals, and percentages
• Ability to guide people and provide basic direction

Responsibilities

• Provide prompt, efficient and friendly customer service, greet customers and learn names where possible
• Rotate and replenish merchandise and ensure high quality standards
• Maintain cleanliness and safety in the department and ensure correct case temperatures
• Assist customers by escorting to products and handling out-of-reach items
• Answer phones and take customer orders
• Work with coworkers as a team to ensure customer satisfaction
• Unloads trucks, checks in products, and ensures proper storage and labeling

Skills

Customer service

Teamwork

Safety awareness

Professionalism

Job description

Additional Considerations (if any)

Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title

Frozen Foods Clerk

Department

Frozen Foods

FLSA

Non-Exempt

General Function

Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to you

None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

Makes an effort to learn customers' names and to address them by name whenever possible.

Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

Rotates and replenishes merchandise and ensures highest quality standards are met.

Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.

Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise).

Builds end caps display and fills these areas through the week as necessary.

Unloads trucks, checks in product, puts product away, and may review invoices.

Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Orders product and supplies as necessary.

Assists with inventory.

Prices products for customers as necessary.

Assists in other areas of store as needed.

Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job

Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts

Has daily contact with customers and suppliers/vendors.

Employment is contingent upon the successful completion of a pre employment drug screen.