Frontier Account Manager - SEA Airport

All Aviation Jobs; SeaTac (WA); On-site; USD 68,000 - 92,000; Full time

Job summary

PrimeFlight Aviation Services, Inc. in SeaTac, WA, is seeking an Account Manager to maintain client records, drive satisfaction, and promote new business. You will manage payments, resolve issues, and support service or product selections while building new partnerships.

The role requires strong communication and problem-solving skills in a travel/aviation context. Responsibilities include nurturing client relationships, coordinating with internal teams, analyzing performance data, and

Qualifications

• 2+ years in customer management, sales or related field
• Airport leadership/operational experience is required
• Knowledge of the Aviation Industry

Responsibilities

• Develop and maintain strong client relationships and understand their requirements
• Collaborate with clients to identify service enhancements and provide solutions
• Coordinate with internal departments to ensure timely delivery of services
• Monitor client accounts and analyze data to identify trends and improvements
• Prepare and present regular reports to clients on performance and recommendations
• Resolve client inquiries and issues promptly and professionally
• Collaborate with the sales team to identify upsell opportunities within existing accounts
• Ensure all contract requirements are met and payroll timekeeping is accurate

Skills

Customer management

Communication

Problem solving

Aviation knowledge

English/Spanish

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Summary Overview

The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

Summary Overview

The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
• Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
• Coordinate with internal departments to ensure the timely and effective delivery of services to clients
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
• Resolve client inquiries, concerns, and issues promptly and professionally
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
• Ensuring each position is covered and all requirements of the contract are met
• Maintaining accurate timekeeping for payroll purposes
• Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
• Ensuring all incoming staff members have on-the-job training
• Communicating with airlines and other customers to provide exceptional customer service
• Ensure staff is meeting safety standards
• Counseling, Coaching and Participating in Disciplinary Actions
• Demonstrate regular, predictable attendance at job location
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
• Perform any additional duties as assigned by management

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• 2 Years of Customer Management, Labor Management or Sales Experience preferred
• Bachelor's degree preferred; an equivalent combination of education and relevant professional experience will also be considered.
• Airport Leadership/Operational experience required
• Knowledge of the Aviation Industry
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
• Must hold a valid driver's license.
• Communicate effectively in English (reading, writing, speaking)
• Bilingual in English/Spanish a plus
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

Physical Activity/Working Conditions May Include

• Ability to lift up to 25 pounds
• Position is generally sedentary, sitting for long periods of time
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Pay: $80,000.00 per year