Frontend Designer

TechDigital Group; San Antonio (TX); Vor Ort; USD 80.000 - 100.000; Vollzeit

Zusammenfassung

TechDigital Group is seeking a React and JavaScript front end designer in San Antonio, Texas. The candidate will support on-call escalations, resolve tickets, and maintain quality standards. Strong experience in React, JavaScript, and Spring Boot is required.

Responsibilities include adhering to regulatory requirements and contributing to knowledge management while ensuring positive customer experiences. This position offers the opportunity to coach and train new analysts.

Qualifikationen

• Experience in React and JavaScript front-end development.
• Knowledge of Spring Boot and API security.
• Ability to perform root cause analysis and resolve tickets.

Aufgaben

• Provide support for on-call escalations and root cause analysis.
• Independently resolve tickets within agreed SLA.
• Adhere to quality standards and regulatory requirements.
• Conduct knowledge base updates and training for freshers.
• Ensure positive customer experience via first call resolution.

Kenntnisse

React

JavaScript

Spring Boot

API Security

Jobbeschreibung

Role Overview

React and JavaScript front end designer with experience in Spring Boot Workforce Digital Full Stack Developer Experience in React, js, spring boot, API security.

Responsibilities

• To provide support for on call escalations and doing root cause analysis of given issue.
• To independently resolve tickets within agreed SLA of ticket volume and time.
• To adhere to quality standards, regulatory requirements and company policies.
• To work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.