Front Office- Treatment Coordinator

Cdpcareers; Saginaw (MI); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401(k)

Health, Vision, Dental Insurance

Paid Time Off

Career Growth Opportunities

Employee Assistance Program (EAP)

Job summary

Cdpcareers is looking for a Treatment Coordinator in Saginaw, Michigan, to assist patients with their dental care. This full-time role involves managing front office responsibilities, conducting clinical conversations with patients, and ensuring effective communication regarding treatment plans and insurance benefits.

The ideal candidate must possess strong customer service abilities and be a dependable team player. Competitive compensation starting at $15-18/hr is offered, along with comprehensive benefits including health insurance, retirement plans, and paid time off.

Qualifications

• Strong written and verbal communication skills.
• Ability to work under pressure.
• Attention to detail.

Responsibilities

• Manage all day‑to‑day duties of front office staff.
• Conduct clinical conversations with patients about treatment plans.
• Prepare consent forms and obtain parental approval.

Skills

Communication skills

Customer service ability

Multitasking and prioritizing

Problem-solving skills

Team player attitude

Education

High school diploma or equivalent

Tools

Computer software applications

Job description

Treatment Coordinator

Reports to: Practice Manager
Key Partnerships: Billing, Clinical, Operations
Department: Operations
Salary: $15-18/hr (based on experience)
Classification: Non-Exempt
Status: Full Time

About this role

If you are team-oriented and looking for an opportunity to assist patients in our community by providing a beautiful smile. Come join our team! You will work very closely with the dentist, taking a big role in helping patients understand the dental care they need for their oral health. You will assist patients by providing options that most dental offices do not offer. If you enjoy high-paced, high-energy environments, you will enjoy this job.

Job Responsibilities

• Understand and manage all day‑to‑day duties of front office staff.
• Conduct clinical conversations with patients about their treatment plans.
• Accurately prepare consent forms and obtain parental approval before treatment begins.
• Explain insurance benefits and limitations, out‑of‑pocket expenses, and financing options with patients and/or parents after the exam.
• Collect fees based on patient’s insurance or visit.
• Assist the office manager with sending claims, codes, and supporting documents.
• Understand pre‑authorizations, narratives, and send PA and intra‑oral pictures.
• Provide support to the Greeter and Insurance Specialist.
• Clean and maintain front office area/lobby.
• Perform other duties as assigned.

Basic Qualifications

• High school graduate or equivalent.
• Strong written and verbal communication skills.
• Excellent customer service ability.
• Ability to multitask and prioritize.
• Dependability.
• Problem‑solving skills.
• Ability to work under pressure.
• Attention to detail.
• Team player attitude.

Key Skills, Abilities, and Characteristics of a Good Fit

• Knowledge of computer software applications.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co‑workers.
• Adherence to safety policies and procedures.
• Use of good judgment and maintenance of confidentiality.
• Strong written and verbal communication skills.
• Ability to work with minimal supervision, self‑starter, and demonstrate initiative.
• Flexible, innovative, and highly adaptable to a dynamic business environment.
• High engagement; supportive of leadership and a role model for company values and guiding behaviors.
• Strong demonstration of task completion and dedication to detail.
• Excellent customer service skills; adept at building relationships with new people.

Benefits

• 401(k)
• Health (PPO/HSA), Vision, Dental
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company‑provided online learning courses
• Competitive Compensation
• Paid Training
• Employee Fun Days
• Holiday Celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

Schedule and Location

Family Smiles Burleson
Monday‑Friday

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and affirmative action employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.