Front Office Team Member

OTO Development; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development is seeking a Front Desk Team Member to warmly welcome guests, assist with check-in/out, and support daily hotel operations in Baltimore.

The role requires strong communication, reliability, and a commitment to guest satisfaction. You will handle reservations, process payments, and collaborate with the General Manager and team to deliver outstanding service.

Qualifications

• You love working with people and will go above and beyond for each guest's needs.
• Team player who enjoys collaborating with others.
• Excellent verbal and written communication skills.
• Problem-solver and solution finder focused on guest experience.

Responsibilities

• Assist guests with check-in and check-out procedures.
• Operate the hotel's electronic reservation system and related software.
• Handle all financial transactions securely and accurately.
• Anticipate guests' needs to maximize their experience.
• Collaborate with the team to maintain a hospitable environment.

Job description

We are pleased to announce a wonderful opportunity for a Front Desk Team Member.

What will you be doing most days?

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity
• Anticipate guests' needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

What are the requirements for this position?

• You love working with people and will go above and beyond for each guests' needs
• You work well with others and enjoying working and being part of a team
• You have excellent and professional verbal and written communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including

• medical insurance options
• dental and vision insurance
• 401k with company match
• company provided life insurance
• tuition assistance
• paid time off
• paid holiday time
• travel discounts
• and more

Position

Front Desk Team Member

Department

Property

Hourly

Hourly

Position Reports to

General Manager

Revised 5/8/26