Front Office Supervisor

rayusexternalcareers; Los Angeles (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

DailyPay

Benefits

Job summary

RAYUS Radiology is seeking a Supervisor, Front Office in Los Angeles to lead the Front Office Associate team across operations, performance management, and process improvements at our imaging centers. You will ensure exceptional patient service and seamless scheduling in a busy outpatient setting.

The role requires extensive front office and supervisory experience, strong insurance knowledge, and proficiency with Microsoft Office. This is a full-time position with a daytime schedule.

Qualifications

• High School Diploma or equivalent.
• Five (5) years' Customer Service experience.
• Five (5) years' medical front office experience with ability to train and coach.
• Two (2) years' experience supervising/leading direct reports.
• Advanced medical terminology and insurance knowledge.
• Proficient in Microsoft Office Suite: Outlook, Word, Teams, Excel.

Responsibilities

• Greet and check-in patients; process payments as needed.
• Answer phones and route calls to Center Team Members.
• Act as liaison between imaging technologists and patients; relay scanner status.
• Maintain front office lobby organization and assist with general cleanup.
• Order office supplies and manage patient information sheets.
• Push imaging via electronic interfaces; confirm appointments.

Skills

Customer service

Front office operations

Team supervision

Medical terminology

Insurance knowledge

Education

High School Diploma

Associate degree in medical field

Tools

Microsoft Office

Outlook

Word

Teams

Excel

Job description

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $23.70 - $34.26 based on direct and relevant experience.

RAYUS Radiology is looking for a Supervisor, Front Office to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Supervisor, Front Office, you will beresponsible for managing the Front Office Associate teams, including operations, team member management, performance management and process improvements for assigned location(s). This role ensures the Team is consistently delivering the highest level of customer service.

This is a Full-Time position working Monday to Friday from 9:00am-5:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITES:

(30%) Registration

1. Greet and checks-in patients scheduled for imaging services; processes payment as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

(15%) Scheduling

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintains an up-to-date and accurate pending-scheduling list
8. Maintain an up-to-date and accurate database of all current and potential referring physicians

(15%) Insurance

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(35%) Team Member Supervision

1. Proactively provides support to team members to ensure the highest level of patient satisfaction is reached and maintained
2. Ensures comprehensive knowledge of the company's policies and procedures for all team members
3. Establishes team member schedules to provide for planned time off, ensuring appropriate staffing levels and appropriate Center coverage
4. Monitor and approve timecards
5. Participates with the manager in team member planning and the recruitment and hiring process
6. Initiate and participate in team member performance evaluations, compensation and learning/development of team members, including performance improvement plans, disciplinary actions and/or terminations
7. Schedule and facilitate regular team meetings and team member one-on-ones
8. Develop and monitor the teams' performance through a quality assurance (QA) process
9. Implements the onboarding and training program for new team members
10. Fosters a team environment, ensuring appropriate communication between departments
11. Creates and updates Center's information manuals as needed
12. Evaluate workflows and implement process improvements for the team as appropriate
13. Leads special projects and/or committees, as assigned

(5%) Completes other tasks and projects as assigned

Required:

1. High School Diploma, or equivalent
2. Five (5) years' Customer Service experience
3. Five (5) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities
4. Two (2) years' experience supervising/leading direct reports
5. Advanced medical terminology and insurance knowledge
6. Highly proficient in using computer systems and typing, with advanced working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

1. Associate degree in a medical related field
2. Bilingual
   

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.