Front Office Supervisor

RAYUS Radiology; California; Vor Ort; USD 33.000 - 47.000; Vollzeit

Benefits dieser Stelle

DailyPay

Medical/dental/vision insurance

401k with company match

PTO & holidays

Zusammenfassung

RAYUS Radiology is seeking a Supervisor, Front Office to oversee Front Office Associate teams across locations. You will manage operations, performance and process improvements to ensure exceptional patient service.

The role is full-time, Monday–Friday, 9:00am–5:30pm, with a DailyPay option available. You will supervise registration, scheduling, insurance verification and team performance while coordinating with clinicians and admin staff.

Qualifikationen

• Five years of customer service experience.
• Five years of medical front office experience with coaching ability.
• Two years supervising/leading direct reports.
• Advanced medical terminology and insurance knowledge.
• Proficient in Microsoft Office Suite: Outlook, Word, Teams, Excel.

Aufgaben

• Greet and check-in patients; process payments as needed.
• Answer phones and route calls to Center Team Members.
• Coordinate with imaging staff and communicate scanner status to patients.
• Schedule and manage front-office workflows and supplies.
• Supervise team, schedule, recruit, and evaluate performance.

Kenntnisse

Customer service

Medical front office

Team supervision

MS Office

Ausbildung

High school diploma

Associate degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Teams

Excel

Jobbeschreibung

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $23.70 - $34.26 based on direct and relevant experience.

RAYUS Radiology is looking for a Supervisor, Front Office to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Supervisor, Front Office, you will beresponsible for managing the Front Office Associate teams, including operations, team member management, performance management and process improvements for assigned location(s). This role ensures the Team is consistently delivering the highest level of customer service.

This is a Full-Time position working Monday to Friday from 9:00am-5:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITES:

(30%) Registration

• Greet and checks-in patients scheduled for imaging services; processes payment as needed
• Answer phones and handles calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

(15%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Schedule referrals and ensures proper authorizations are obtained
• Process requests for image orders and CDs from both the referring physicians and patients
• Maintains an up-to-date and accurate pending-scheduling list
• Maintain an up-to-date and accurate database of all current and potential referring physicians

(15%) Insurance

• Verify patient's insurance coverage
• Pre-certify all patient exams with the patient's insurance company
• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(35%) Team Member Supervision

• Proactively provides support to team members to ensure the highest level of patient satisfaction is reached and maintained
• Ensures comprehensive knowledge of the company's policies and procedures for all team members
• Establishes team member schedules to provide for planned time off, ensuring appropriate staffing levels and appropriate Center coverage
• Monitor and approve timecards
• Participates with the manager in team member planning and the recruitment and hiring process
• Initiate and participate in team member performance evaluations, compensation and learning/development of team members, including performance improvement plans, disciplinary actions and/or terminations
• Schedule and facilitate regular team meetings and team member one-on-ones
• Develop and monitor the teams' performance through a quality assurance (QA) process
• Implements the onboarding and training program for new team members
• Fosters a team environment, ensuring appropriate communication between departments
• Creates and updates Center's information manuals as needed
• Evaluate workflows and implement process improvements for the team as appropriate
• Leads special projects and/or committees, as assigned

(5%) Completes o

ther tasks and projects as assigned

Remote Position

No

Status

Full-time

Requirements

Required:

• High School Diploma, or equivalent
• Five (5) years' Customer Service experience
• Five (5) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities
• Two (2) years' experience supervising/leading direct reports
• Advanced medical terminology and insurance knowledge
• Highly proficient in using computer systems and typing, with advanced working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

• Associate degree in a medical related field

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers .

DailyPay implementation is contingent upon initial set-up period.

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