Front Office Strategy Consulting - Service & Support Experienced Associate

PwC; New York (NY); On-site; USD 63,000 - 140,000; Full time

Job summary

PwC is seeking a Front Office Strategy Consulting - Service & Support Experienced Associate in New York to partner with clients in enhancing customer experiences and driving growth. You will learn and contribute across client projects, build connections, and deepen your knowledge of firm services and technology resources.

You will design customer journey maps and support efforts to create personalized experiences that boost satisfaction and loyalty.

Qualifications

• Bachelor's degree required.
• Minimum 1 year of experience.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance customer experience and drive business growth.
• Design customer journey maps to create seamless and personalized experiences for clients.
• Collaborate with team members to adapt to varying challenges and scopes presented by different clients.
• Apply a learning mindset to take ownership of personal development and consistently deliver quality work.
• Gather information from diverse sources to analyze facts and discern patterns for informed decision-making.
• Develop commercial awareness by understanding how the business works and applying professional standards.
• Engage in customer experience strategy to improve customer satisfaction, loyalty, and advocacy.
• Utilize customer data management techniques to support client engagement and retention strategies.
• Implement business process improvements to optimize customer service management and enhance client support.
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions.

Skills

AI fluency

Customer journey analysis

CX design

Business process improvement

CRM systems management

KPI analysis

1 year of experience

Education

Bachelor's degree

Job description

The Opportunity

As a Front Office Strategy Consulting - Service & Support Experienced Associate, you will engage with clients to enhance their customer experience and drive business growth. Within our Management Consulting practice, you will analyze client needs, develop customer-centric solutions, and provide guidance to help clients improve their customer interactions. As an Associate, you will focus on learning and contributing to client projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.

In this role, you will have the opportunity to design customer journey maps and offer support to create seamless and personalized experiences that drive customer satisfaction and loyalty. You will be expected to adapt to working with a variety of clients and team members, each presenting unique challenges and scope. Every experience is an opportunity to learn and grow, taking ownership and consistently delivering quality work that drives value for our clients and success as a team.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences for clients
• Collaborating with team members to adapt to varying challenges and scopes presented by different clients
• Applying a learning mindset to take ownership of personal development and consistently deliver quality work
• Gathering information from diverse sources to analyze facts and discern patterns for informed decision-making
• Developing commercial awareness by understanding how the business works and applying professional standards
• Engaging in customer experience strategy to improve customer satisfaction, loyalty, and advocacy
• Utilizing customer data management techniques to support client engagement and retention strategies
• Implementing business process improvements to optimize customer service management and enhance client support
• Conducting customer journey analysis to identify opportunities for enhancing customer relations and value propositions

What You Must Have

• At least a Bachelor's degree
• At least 1 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• Demonstrating AI fluency and AI-human collaboration
• Utilizing customer journey analysis and customer segmentation
• Engaging in customer experience (CX) design and strategy
• Applying business process improvement techniques
• Managing customer relationship management systems
• Analyzing key performance indicators (KPIs) for customer satisfaction

The salary range for this position is: $63,000 - $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.