Front Office Strategy Consulting - Customer Analytics - Director

PwC; Boston (MA); On-site; USD 155,000 - 410,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

401k

Job summary

PwC in Boston is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that enhance customer experiences and drive business growth.

The role guides client engagements, analyzes customer touchpoints, and designs customer journey maps to create seamless, personalized experiences. You will mentor leaders, grow new opportunities, and maintain executive-level client relations across the PwC Network.

Qualifications

• Bachelor's degree required.
• At least 9 years of experience required.

Responsibilities

• Lead strategic initiatives to enhance customer experience and drive growth.
• Analyze customer touchpoints and design customer journey maps to create seamless experiences.
• Develop customer-centric solutions that improve satisfaction and loyalty.
• Oversee multiple projects and maintain executive-level client relations.
• Mentor and guide the next generation of leaders in customer analytics and strategy.
• Collaborate across the PwC Network to maximize client satisfaction and scale efficiencies.

Skills

AI fluency

CX design

Customer journey analysis

Leadership

Education

Bachelor's degree

Job description

The Opportunity

As a Front Office Strategy Consulting - Customer Analytics - Director, you will lead initiatives that enhance customer experiences and drive business growth. Within our Strategy practice, you will analyze client needs, develop customer-centric solutions, and provide guidance to help clients improve their customer interactions and foster loyalty. As a Director, you will set the strategic direction and lead business development efforts, making impactful decisions while overseeing multiple projects and maintaining executive-level client relations. You will inspire others by translating vision into action and mentoring the next generation of leaders.

In this role at PwC, you will focus on enhancing the overall customer experience by analyzing customer touchpoints and designing customer journey maps. You will create seamless and personalized experiences that promote customer satisfaction and advocacy. Your role is crucial in shaping client engagements and upholding PwC's reputation for quality, integrity, and inclusion. You will cultivate potential in others and actively collaborate across the PwC Network, leveraging collective strengths to maximize client satisfaction and drive success.

Responsibilities

• Leading strategic initiatives to enhance customer experience and drive business growth
• Analyzing customer touchpoints and designing customer journey maps to create seamless experiences
• Developing customer-centric solutions that improve satisfaction, loyalty, and advocacy
• Overseeing multiple projects and maintaining executive-level client relations
• Translating vision into actionable strategies and inspiring teams to achieve goals
• Promoting technological advances and fostering environments where people and technology thrive together
• Identifying market gaps and converting opportunities into successful outcomes for the firm
• Mentoring and guiding the next generation of leaders in customer analytics and strategy
• Collaborating across the PwC Network to maximize client satisfaction and scale efficiencies
• Driving thought leadership by developing new ideas, solutions, and structures

What You Must Have

• At least a Bachelor's degree
• At least 9 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• Demonstrating AI fluency and AI-human collaboration
• Utilizing customer experience (CX) design and strategy
• Excelling in customer journey analysis and segmentation
• Leading customer relationship management and retention strategies
• Innovating through business process improvement and digital tooling
• Promoting creativity and strategic questioning in problem-solving

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.