Front Office Specialist - Training Provided!

Eye Care Partners Career Opportunities; Tempe (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

EyeCare Partners in the United States is seeking a Front Office Specialist to be the first point of contact and to help deliver a world class Total Patient Experience in a clinical setting.

You will handle check-in/out, answer phones, schedule, verify insurance, and support patient flow while complying with HIPAA and office policies. The role requires strong customer service, reliability, and basic Microsoft Office skills.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a role interacting with customers or the equivalent.
• Background check per state requirements.
• Proof of identity and right to work in the United States.
• High school diploma or GED required.

Responsibilities

• Embrace the Total Patient Experience and build relationships with patients.
• Provide excellent service when interacting with patients in person or by phone.
• Greet patients professionally and thank them as they leave.
• Answer phones and ensure courteous service at all times.
• Manage patient flow, schedule, check-in/out, and payments according to procedures.
• Verify insurance authorizations and maintain accurate flow sheets.
• Ensure HIPAA compliance and general office duties as assigned.

Skills

Customer service

Phone handling

Professionalism

Education

High school diploma or GED

Experience in medical/ophthalmic office

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

Location

Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• High school diploma or GED required.

Licenses and Credentials

None

Systems and Technology

Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—incl. color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EEO Statement

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note

Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.