Front Office Specialist I - TCP Conroe

TCH Medical Center; Conroe (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TCH Medical Center is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and manage referrals in a fast-paced medical environment.

Responsibilities include verifying insurance, entering charges with accuracy, and ensuring the electronic health record is complete for provider use. The role requires a HS diploma or GED and at least one year of related experience.

Qualifications

• H.S. Diploma or GED Required.
• 1 Year or More of Related Experience Required.

Responsibilities

• Greet patients and visitors; assist with check-in/check-out per protocol.
• Answer telephones within three rings and route calls per practice protocol.
• Enter hospital charges into the electronic billing system with 100% accuracy and on time.
• Assess patient eligibility for referrals by verifying coverage with payer prior to initiating referral.
• Document eligibility and schedule appointments per practice protocol.
• Monitor and manage patient work queues and ensure electronic health records are complete for provider use.
• Handle mail and deliveries per protocol and maintain timely communications.
• All successful candidates will undergo respiratory fit testing in line with safety standards.

Skills

Customer service

Scheduling

Phone etiquette

Medical office experience

Education

High School Diploma or GED

Job description

We are searching for a Front Office Specialist — someone who works well in a fast-paced setting. In this position, you will coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system and transmit accurate claims.

Think you’ve got what it takes?

Job Duties & Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient’s eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider’s template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days
• As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required