Front Office Specialist/Clinical TA

Therapy Tree; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Therapy Tree is seeking an experienced Front Office Specialist to join our pediatric therapy clinic in Phoenix. The role includes welcoming patients, verifying insurance, scheduling, and handling billing with a focus on privacy and accuracy.

The ideal candidate is bilingual (English/Spanish) and comfortable working in a dynamic, travel-friendly multi-site setting. Schedule is 5x8s (10AM to 7PM) with potential Saturday work and travel to other clinics as needed.

Qualifications

• High School Diploma or GED (plus 1 year of related experience/training or equivalent combination).
• At least three years of experience working with children.
• Bilingual (English/Spanish) is highly encouraged.
• Ability to acquire a Fingerprint Clearance Card.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a typing speed of at least 40 WPM.
• Strong written, verbal, problem-solving, and interpersonal communication skills.
• Physical capability to sit, handle items, reach, talk, hear, and occasionally lift up to 10 lbs in a moderate-noise clinic setting.

Responsibilities

• Welcomes patients and visitors, verifies contact and insurance information, and registers patients into the system.
• Manages appointment scheduling, prepares medical charts, and ensures complete confidentiality of patient data.
• Performs full benefits verification, contacts insurance payers to confirm coverage details/costs, and handles precertifications.
• Coordinates patient referrals and exchanges data with referral sources to ensure complete administrative documentation.
• Collects co-payments, prepares charge tickets, and accurately enters billing and insurance information into the system.
• Answers phone calls, screens inquiries, and provides routine, non-medical instructions to patients and families.

Skills

Bilingual (English/Spanish)

Microsoft Office Suite

Typing 40 WPM

Interpersonal communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Overview

Therapy Tree is a pediatric speech, occupational, and physical therapy clinic in need of an experienced, hard-working Front Office Specialist to join our team. (Bilingual is required).

Schedule

This candidate will be working 5x8's (10AM to 7PM). Saturdays may be required. This candidate needs to be flexible because the schedule will be a rotating schedule and there will be travel to other clinics when needed.

Our Philosophy

At Therapy Tree, we endeavor to treat the whole person with a multidisciplinary family-centered approach. We are one tree with many branches, and we coordinate together to provide the best overall outcome for our patients and to empower children and adults to live more rich and fulfilling lives. We provide evidence-based, results-oriented therapy which is tailored to meet the needs of each individual.

At Therapy Tree, we LOVE working with children! Our therapists use motivating and fun activities to encourage children, capture their interest, and provide successful and motivating experiences in order to help children to progress in their skills and to develop a love for learning and a strong self-esteem.

Essential Responsibilities

• Welcomes patients and visitors, verifies contact and insurance information, and registers patients into the system.

• Manages appointment scheduling, prepares medical charts, and ensures complete confidentiality of patient data.

• Performs full benefits verification, contacts insurance payers to confirm coverage details/costs, and handles precertifications.

• Coordinates patient referrals and exchanges data with referral sources to ensure complete administrative documentation.

• Collects co-payments, prepares charge tickets, and accurately enters billing and insurance information into the system.

• Answers phone calls, screens inquiries, and provides routine, non-medical instructions to patients and families.

Requirements

• High School Diploma or GED (plus 1 year of related experience/training or equivalent combination).

• At least three years of experience working with children.

• Bilingual (English/Spanish) is highly encouraged.

• Ability to acquire a Fingerprint Clearance Card.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and a typing speed of at least 40 WPM.

• Strong written, verbal, problem-solving, and interpersonal communication skills.

• Physical capability to sit, handle items, reach, talk, hear, and occasionally lift up to 10 lbs in a moderate-noise clinic setting.