Front Office Specialist

Socket.dev; Pelham (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401k

PTO & holidays

Competitive pay

Maternity leave

Employee discounts

Job summary

EyeCare Partners is seeking a Front Office Specialist to serve as the initial point of contact, creating a world-class Total Patient Experience. You will perform essential administrative tasks to ensure smooth check-in/out and accurate processing of payments.

The role requires excellent customer service, clear communication, and a professional demeanor. Office experience and familiarity with Microsoft Excel/Word are preferred for daily operations and patient flow management.

Qualifications

• Minimum high school diploma or GED required with customer-facing experience.
• Excellent communication and professional demeanor in person and on the phone.
• Ability to manage time, multitask, and follow procedures accurately.

Responsibilities

• Serve as the first point of contact and set a positive tone for patients.
• Provide outstanding customer service during patient encounters.
• Answer phones promptly and greet patients with professionalism and courtesy.
• Ensure accurate insurance authorizations and finalize daily cash handling.
• Maintain patient flow and communicate effectively with the team to maximize efficiency.

Skills

Customer service

Communication

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

PERKS

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay
• Paid Maternity Leave
• Employee Discounts

SUMMARY

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

QUALIFICATIONS

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED required

LICENSES AND CREDENTIALS

• None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

Equal Opportunity Statement

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.