Front Office Specialist

Socket.dev; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact and set the tone for a world class Total Patient Experience. This role handles patient check-in/check-out, answers phones, and assists with administrative tasks to ensure smooth operations.

Responsibilities include greeting patients, delivering outstanding service, verifying insurance authorizations, handling payments, managing patient flow, and maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent education/experience.
• Favorable result on background check as required by state.
• Must provide proof of identity and right to work in the United States.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience to build relationships with patients while delivering great service.
• Provide exceptional customer service during every patient encounter, in person or by phone.
• Greet patients promptly with a smile and thank them as they leave.
• Answer phones (external and internal) with courteous service at all times.
• Manage patient flow and communicate to maximize efficiency and service.
• Double check insurance authorizations and build accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Complete daily reconciliations and close the day, counting the cash drawer.
• Comply with HIPAA and all company policies; perform general office duties as assigned.

Skills

Customer service

Office administration

Microsoft Office

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

SUMMARY

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

QUALIFICATIONS

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required

LICENSES AND CREDENTIALS

• None

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statu s.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.