Front Office Specialist

Concentra; Columbia (MD); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Retirement Plan with Employer-M

Medical, Vision, Prescription, Telehe

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Commuter Benefits

Tuition Reimbursement

Employee Discounts

Descripción de la vacante

Concentra in Columbia, MD is seeking a Patient Service Specialist to perform complex administrative duties, including patient registration, scheduling, and delivering outstanding customer service. You will greet patients, check them in/out, explain paperwork, answer calls, and coordinate referrals while maintaining HIPAA compliance.

You will support daily administrative functions, help manage records, and ensure a welcoming, efficient patient experience in a fast-paced center.

Formación

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills and professional communication
• Ability to handle sensitive and confidential information (HIPAA/PHI) per laws and policies
• Effective communication with employers, patients, providers, and staff at all levels
• Maintain working relationships with all levels of employees
• Proficient in MS Word, Excel, Outlook and data entry in various systems
• Front office operations proficiency and drive to meet service standards

Responsabilidades

• Greet patients and visitors
• Check in/out patients in the management system
• Explain required forms and ensure proper completion
• Answer multi-line phone system
• Schedule appointments and send reminders
• Process referrals and communicate with Client Support Group
• Maintain inventory of office supplies
• Ensure HIPAA compliance and safety rules
• Attend staff meetings and training
• Assist in maintaining a neat, clean facility

Conocimientos

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

Communication

Educación

High School Diploma or GED

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

• 6 months to 1 year
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Demonstrated ability to maintain working relationship with all levels of employees
• Demonstrated excellent customer service skills
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate in the state range of $18.44to $23.97 hourlydepending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.