Front Office Representative Memory and Movement Disorder Clinic

bannerhealth; Tucson (AZ); On-site; USD 37,000 - 54,000; Part time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible schedules

Weekly pay

403(b) Pre-tax retirement

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Job summary

Banner Health’s Banner Staffing Services-AZ in Tucson seeks a Patient Financial Services Representative to provide personalized coordination of financial aspects of care, verify insurance, obtain authorizations, and collect copays. This role partners with the clinical team to clarify financial details and maximize reimbursement while maintaining patient care quality.

Responsibilities include pre-registration, insurance verification, financial counseling, accessing alternative funding options for

Qualifications

• Requires an associate’s degree with focus in social work, healthcare administration or finance.
• Minimum of three years’ diversified experience in hospital Patient Registration/Financial Services.
• Strong interpersonal, communications and human relations skills.

Responsibilities

• Pre-register/registration; obtain initial authorizations and insurance information.
• Verify insurance coverage; obtain authorizations and document in patient records.
• Provide financial counseling to patients and families; discuss benefits and payment options.
• Assist uninsured patients in accessing funding resources and community programs.
• Serve as liaison between patient, PFS and payers to optimize accounts receivable.

Skills

Customer service

Interpersonal skills

Communication

Financial counseling

Education

Associate degree in social work, healthcare administration or finance

Bachelor's degree (preferred)

Job description

Primary City/State:

Tucson, Arizona

Department Name:

Banner Staffing Services-AZ

Work Shift:

Day

Job Category:

Revenue Cycle

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal: Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy:

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase
• Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

As a Patient Financial Services Representative, you will be providing exceptional customer service while registering patients, verifying insurance, obtaining authorizations, and collect copays/coinsurance.

Location: 2626 E River Rd, Tucson, AZ

Schedule: M-F 8am-5pm

Job Description

POSITION SUMMARY

This position is responsible for providing personalized coordination, clarification and communication of all financial aspects of care continuity, including insurance and authorization verification, registration, financial counseling and claims research. This position partners with the clinical care team to determine financial impact for the patient and serves as the primary contact for any financial questions related to a patient’s care across the entire continuum of their treatment, ensuring a seamless experience for the patient and their family.

CORE FUNCTIONS

1. 1. Performs pre-registration/registration processes. Partners with the clinical care team to determine initial authorizations needed based on the predicted care treatment plan. Obtains patient insurance benefit information for all aspects of the treatment, including, but not limited to, inpatient and outpatient services, prescription drugs, and travel and housing, if necessary. Assesses need for alternative coverage sources.
2. 2. Verifies insurance coverage and obtains authorizations and notifications throughout the patient’s treatment. Obtains all necessary signatures and documentation required by the patient’s insurance plan. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Monitors and updates information regarding insurance data, authorizations, preferred providers and changes in patient’s treatment plan. Partners with the clinical care team and insurance provider to ensure continued coverage of patient’s care and maximum reimbursement and minimized financial impact to the patient.
3. 3. Provides financial counseling to patients and their families and serves as the primary resource throughout the patient’s treatment. Discusses benefits and other financial issues with patients and/or family members during initial referral and during continuation of care. Advises patients on insurance and billing issues and options. Explains company financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients, families and team members in addressing insurance coverage gaps via alternative funding options.
4. 4. Provides financial advocacy, assistance and support to patients and families, as needed. Assists patients who are un-insured to access other funding resources and completes required documents. Maintains current working knowledge of Medicare, Medicaid and other program benefits and criteria, particularly as they pertain to long-term care and low-income patients. May serve as a liaison between the facility and community in making community resources available to the patient and family.
5. 5. Acts as a liaison between patient/PFS department/payer to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
6. 6. Calculates patient liability according to verification of insurance benefits, collects deposits and co-payments.
7. 7. May provide leadership and training to other members of the financial team and serves as a resource for internal and external customers.
8. 8. Works independently under general supervision, leads and follows structured work routines. Works in a fast paced, multitask environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. This position is an integral part of the care team, as they serve as the primary contact for all financial aspects of the patient’s care, both for internal and external customers. Internal customers include all levels of the clinical care team, as well as other administrative support positions throughout the facility and organization. External customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS

Requires knowledge as typically obtained through an associate’s degree, with a focus in social work, healthcare administration or finance.

Requires knowledge of medical terminology and an understanding of all common insurance and payor types, authorization requirements and alternative financial resources as typically obtained through a minimum of three years of diversified experience in a hospital Patient Registration/Financial Services setting. Must have highly developed interpersonal, communications and human relations skills. Must also possess accurate and efficient keyboarding skills, strong organizational and time management skills and flexibility in responding to multiple demands. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Bachelors degree in social work, healthcare administration or finance preferred. Prior experience as a social worker or financial counselor preferred.

Additional related education and/or experience preferred.

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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