Front Office Representative Children's Mulispecialty Clinic

Banner Health; Tucson (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Banner Health is seeking a Front Office Representative for its Wilmot Clinic in Tucson. You will be the first point of contact, handling check-in, scheduling, and insurance verification to ensure smooth patient flow.

You will assist with daily billing tasks, answer phones, and provide excellent customer service to patients and families in a fast-paced clinical setting.

Qualifications

• High school diploma or GED.
• Experience in patient financial services or insurance processes preferred.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Greet patients and families at the front desk and assist with check-in/check-out.
• Verify insurance and collect patient payments as needed.
• Schedule appointments and manage registrations and forms.
• Answer phones, take messages and route to appropriate staff.
• Maintain accurate patient demographic and financial records.

Skills

Customer service

Phone etiquette

Communication

Data entry

Education

High school diploma

Tools

Hospital billing software

Job description

Front Office Representative Children's Mulispecialty Clinic### Front Office Representative Children's Mulispecialty ClinicApply: BUMG Wilmot Children's Multispecialty Services (535 N Wilmot Rd, Suite 101): Full time: Posted Today: R4457827**Primary City/State:**Tucson, Arizona**Department Name:**PPA-Wilmot-Clinic**Work Shift:**Day**Job Category:**Revenue CycleYou have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. Apply today. BUMG Wilmot Children's Multispecialty Clinic provides treatment and management for a broad spectrum of conditions, ranging from common pediatric issues to complex medical needs. The clinic focuses on a family-centered approach, offering child-friendly lobby areas and collaborative provider communication. As the front face of the clinic office, you will greet and provide customer service to patients and families. Perform registration and assist in the check in process assisting with forms, intakes, scheduling, and insurance cards. In this role you will assist with answering phones and taking messages as well as calculate and collect patient payments according to insurance verification and benefits. **Location:****535 N Wilmot Rd, Ste 101****Tucson, AZ** **Hours:****Hours vary between 8:00-5:30****This is a 40 hour work week, 8 hours per day, Mon-Fri**Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.POSITION SUMMARY This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. CORE FUNCTIONS 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS. 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc. 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. PREFERRED QUALIFICATIONSWork experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred