Front Office & Patient Experience Leader

RiseMe; Woonsocket (RI); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Retirement plan

Job summary

Thundermist Health Center is seeking a Front Office Manager to lead all front-of-house functions at one of our sites, ensuring every patient has an exceptional experience from arrival to departure.

You will oversee check-in/check-out, eligibility verification, sliding fee scale assessments, and staff who support patient access and clinic operations, while partnering with care teams and Revenue Cycle to maintain smooth operations.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field.
• 5+ years of healthcare operations leadership experience.
• Experience managing front desk, patient access, or practice operations teams.
• Strong understanding of front desk, patient access, billing, and clinical operations workflows.

Responsibilities

• Oversee front desk team and processes including check-in/check-out, eligibility verification, sliding fee scale assessments, collections, and scheduling.
• Ensure a welcoming, patient-centered experience from arrival to departure.
• Coordinate with nursing, care teams, Revenue Cycle, and site leadership to support clinic flow.
• Audit registration accuracy, eligibility verification, and documentation quality; coach staff and improve workflows.

Skills

Operations leadership

Front desk management

Patient access workflows

Communication skills

Education

Bachelor's degree

Job description

Thundermist Health Center is seeking a Front Office Manager to lead all front-of-house functions at one of our sites, ensuring every patient has an exceptional experience from arrival to departure.

You will oversee check-in/check-out, eligibility verification, sliding fee scale assessments, and staff who support patient access and clinic operations, while partnering with care teams and Revenue Cycle to maintain smooth operations.