Front Office & Patient Access Lead

UNLV Health; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

8–5 clinic hours (Mon–Fri)

Paid holidays

20 PTO days per year

3% 401K contribution

Medical, Dental, Vision benefits

Job summary

UNLV Health is seeking a Front Office Lead to manage the daily front desk workflow, including scheduling, patient check-in/out, and handling calls. The role requires strong customer service, HIPAA awareness, and familiarity with EMR systems.

The ideal candidate has at least three years in healthcare front-office duties, excellent communication skills, and the ability to work in a fast-paced environment. Clinic hours are standard weekdays, with comprehensive benefits provided.

Qualifications

• Minimum three years of healthcare front-office experience or similar duties.
• Knowledge of electronic medical record systems preferred.
• Excellent interpersonal and customer service skills.
• Ability to communicate professionally with the public and handle confidential information (HIPAA).

Responsibilities

• Lead daily front office workflow and supervise front desk activities.
• Schedule patient appointments and coordinate with clinical staff.
• Greet patients and visitors; answer and direct phone calls.
• Check patients in and out; verify insurance eligibility.
• Assist with general office duties and ensure smooth patient flow.

Skills

Healthcare experience

Customer service

Interpersonal communication

HIPAA compliance

EMR knowledge

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

EMR software

Job description

UNLV Health is seeking a Front Office Lead to manage the daily front desk workflow, including scheduling, patient check-in/out, and handling calls. The role requires strong customer service, HIPAA awareness, and familiarity with EMR systems.

The ideal candidate has at least three years in healthcare front-office duties, excellent communication skills, and the ability to work in a fast-paced environment. Clinic hours are standard weekdays, with comprehensive benefits provided.