Front Office Operations Lead for AI & Digital Office

Redhorse Corporation; Arlington (VA); On-site; USD 140,000 - 170,000; Full time

Job summary

Redhorse Corporation seeks a Front Office Manager to support the CDAO executive operations, staff coordination, and organizational effectiveness across the front office. You reconstitute processes, align workflows with higher headquarters guidance, and improve day-to-day coordination across offices and staff.

The role requires strong communication, organizational discipline, and the ability to guide teams through changes.

Qualifications

• Bachelor’s degree and 8+ years of related experience.
• Demonstrated experience in front office management, executive support, staff coordination, or administrative operations.
• Strong organizational skills and ability to manage multiple actions, deadlines, and competing priorities in a high-visibility environment.
• Strong interpersonal and communication skills, including the ability to listen to concerns, coordinate across teams, and guide personnel through process changes.
• Ability to draft clear, concise instructions, status updates, and staff communications.
• Basic knowledge of federal records management concepts, including the distinction between temporary, permanent, and non-record materials.
• Basic familiarity with generative AI productivity tools such as ChatGPT or Microsoft Copilot.
• US citizenship with an active DoW TS clearance and SCI access.

Responsibilities

• Front Office Operations and Process Reconstitution: Lead the review, assessment, and reconstitution of front office documentation, schedules, trackers, and administrative workflows left incomplete or inconsistently maintained.
• Headquarters Alignment and Governance Support: Align front office processes with higher headquarters frameworks and governance expectations to ensure consistency and visibility.
• Staff Coordination and Action Management: Serve as the bridge between leadership direction and day-to-day staff execution; coordinate actions across subordinate offices and track follow-ups.
• Information Organization and Administrative Structuring: Organize files, repositories, reference materials, and document structures for efficient retrieval and metadata practices.
• Records Coordination and Content Pruning: Identify active materials and obsolete content; support records management concepts to improve compliance.
• Change Management and Staff Enablement: Draft instructions, status updates, and training materials to guide teams through process changes with minimal disruption.
• Productivity Tool Utilization: Apply basic familiarity with generative AI and productivity tools to draft communications, summarize meetings, and organize training content.

Skills

Strong organizational skills

Excellent communication

Staff coordination

Project coordination

Clear instructions drafting

Education

Bachelor's degree

Tools

DoD365

SharePoint Online

Microsoft Teams

Generative AI tools

Job description

Redhorse Corporation seeks a Front Office Manager to support the CDAO executive operations, staff coordination, and organizational effectiveness across the front office. You reconstitute processes, align workflows with higher headquarters guidance, and improve day-to-day coordination across offices and staff.

The role requires strong communication, organizational discipline, and the ability to guide teams through changes.