Front Office Manager - Staybridge Suites NE Wichita

Lexima; Wichita (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Staybridge Suites is seeking a Front Office Manager responsible for directing all front desk personnel, reservations and guest services. The role includes scheduling, cash handling, and ensuring service standards are met.

The ideal candidate will have at least one year of front desk supervision, strong communication skills and a related bachelor’s degree. Fluency in English and reliable transportation are required.

Qualifications

• Minimum of one year of front desk supervisory experience.
• Experience handling cash, accounting procedures and general administrative tasks.
• Bachelor’s degree preferred with an emphasis in Hotel Management or Hospitality Management.
• Knowledge of hotel management systems and common office software.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare reports during each shift for management.
• Ensure front desk staff are trained to meet service standards.
• Assist in creating/distributing team member schedules.
• Represent the hotel professionally to guests and colleagues.
• Resolve guest problems quickly and courteously.
• Maintain a clean, safe, inviting atmosphere.

Skills

Front desk supervision

Cash handling

Communication skills

Flexible schedule

Education

Bachelor’s degree in Hotel Management

Hospitality-related degree

Tools

Word processing

Spreadsheets

Hotel management software

Job description

Staybridge Suites is looking for a Front Office Manager that is directly responsible for all front desk personnel. Directs and coordinates the activities of the front desk, reservations and guest services.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards.
• Assist in creating and distributing the team member schedule in a timely manner.
• Represent the hotel in a professional, knowledgeable and eloquent manner.
• Resolve guest problems quickly, efficiently and courteously.
• Maintain an impeccably clean, safe and inviting atmosphere inside and out.
• Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.

Qualifications

• A minimum of one year of front desk supervisor experience.
• Experience handling cash, accounting procedures and general administrative tasks.
• Bachelor’s degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
• Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems.
• Effective oral and written communication skills and must be able to work a flexible work schedule as the hours for this management position will vary.
• Must have a valid driver’s license.
• Must be fluent in English.

Physical Requirements

• Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to stand during the entire shift.

Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.