Front Office Manager-Hotel Granada

Schulte Hospitality Group; Atlanta (GA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & mental health care

Health insurance options

401(k) Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and memberships

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead the front desk team and deliver exceptional guest service. This full-time role oversees room status, rates, and guest relations, ensuring efficient operations and budget alignment while fostering a positive workplace culture.

The ideal candidate has at least three years of leadership experience, strong communication, and familiarity with HMS/Synexis System.

Qualifications

• Minimum of three years in a similar leadership role.
• High School education; post-high school preferred.
• Experience with HMS/Synexis System.

Responsibilities

• Monitor daily room status, rates, discounts and packages.
• Maintain list of available rooms for walk-ins.
• Coordinate blocking of rooms and provide service excellence.
• Lead Front Office, drive guest satisfaction and employee engagement.
• Review staffing against service and budget goals.
• Ensure smooth communication with Housekeeping and other departments.

Skills

Basic math

Communication skills

Leadership

Guest service

Front desk operations

Education

High School diploma

Tools

HMS/Synexis System

Job description

Schulte Hospitality Group is seeking a dynamic , service-oriented Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development . We want you to feel engaged, empowered , and excited to grow with us . After all, we believe our greatest and most valuable asset is our people ! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including , but not limited to:

Work Today, Get Paid today , with Daily Pay!

Free Tele medicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401 k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets , electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse tea m of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries . Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants .

JOB DUTIES AND RESPONSIBILITIES

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Ensures recognition of employees is taking place across areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures staff communicates effectively with the Housekeeping team.
• Maintains productive relationship with Valet Parking provider .
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule .
• Monitors VIP arrivals.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required .
• Works nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)

Minimum of High School education, post-high school education preferred

KNO WLEDGE, SKILLS AND ABILITIES

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

In-depth knowledge of hotel Front Desk operations

Experience with HMS/Synexis System

*Schulte Hospitality Group is an Equal Opportunity Employer.

Position Type

Full-time

Compensation Range

70,000

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