Front Office Manager - HGI Middleton

Joella; Town of Middleton (WI); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health

Health Insurance

401(k) Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets

Job summary

Schulte Hospitality Group is seeking a Front Office Manager to lead the Front Office team, ensuring guest satisfaction and smooth operations at HGI Madison W Middleton-21360. The role requires strong leadership, effective communication, and a focus on service excellence to uphold the group’s hospitality standards.

The candidate will oversee daily room operations, staffing, and interdepartmental coordination, while working nights, weekends, and holidays as needed.

Qualifications

• Minimum of 3 years in a similar leadership role (e.g., Front Desk Supervisor, Assistant Front Office Manager).
• High School education required; post-secondary training preferred.

Responsibilities

• Monitor daily room status, rates, and packages.
• Coordinate room blocks and walk situations.
• Serve as Service Champion for Front Office and guest relations.
• Review staffing, budgets, and guest satisfaction data.
• Ensure staff communicates effectively with Housekeeping and Valet services.
• Hire, coach, and discipline direct reports.
• Act as Manager on Duty as needed; work nights, weekends, and holidays.

Skills

Strong leadership

Communication skills

Front Desk operations

Basic math

Guest/service excellence

Team collaboration

Education

High School education

Post-high school education preferred

Job description

Schulte Hospitality Group is seeking a dynamic , service-oriented Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development . We want you to feel engaged, empowered , and excited to grow with us . After all, we believe our greatest and most valuable asset is our people ! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including , but not limited to:

• Work Today, Get Paid today , with Daily Pay!
• Free Tele medicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401 k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets , electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse tea m of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries . Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants .

JOB DUTIES AND RESPONSIBILITIES

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Ensures recognition of employees is taking place across areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures staff communicates effectively with the Housekeeping team.
• Maintains productive relationship with Valet Parking provider .
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule .
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required .
• Works nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
• Minimum of High School education, post-high school education preferred

KNO WLEDGE, SKILLS AND ABILITIES

• Basic math skills
• Ability to communicate effectively verbally and in writing
• Strong leadership skills
• Ability to exceed expectations of guests and team members
• In-depth knowledge of hotel Front Desk operations

* The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position . Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

Location

HGI Madison W Middleton-21360

Position Type

Full-time

Compensation Range

48,000

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