Front Office Manager

BENCHMARK; Kennebunkport (ME); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401k with company match

Job summary

Pyramid Global Hospitality, The Colony Hotel in Maine, is seeking a Front Office Manager to lead the front office team and drive guest service excellence. You will supervise door, bell, concierge and front desk functions, implement efficient processes, and collaborate with Sales, Housekeeping, and Maintenance to meet hotel goals.

The role requires 5+ years of leadership in a service-focused hotel, strong computer skills, and experience with PMS systems.

Qualifications

• Five+ years of experience leading a Front Office team in a service-focused hotel or resort environment.
• Strong computer skills and experience with PMS systems.
• Able to work a flexible schedule including mornings, nights, weekends, and holidays.
• Excellent verbal and written communication skills.
• Ability to perform in a fast-paced setting and lead by example.

Responsibilities

• Develops and implements strategies for front office, bell staff, concierge, reservations, van service, etc. to support hotel goals.
• Monitors status regularly and adjusts strategies as appropriate.
• Manages the operation of the front office and related areas.
• Creates the first impression by supervising the door, bell, van service, concierge and front office areas.
• Develops and implements processes and procedures for assigned departments to meet service and financial goals.
• Assists with annual budget preparation and monitors progress against budget.

Skills

Front Office leadership

PMS experience

Computer skills

Flexible schedule

Verbal and written communication

Fast-paced environment

Lead by example

Outgoing personality

Stamina to stand

Tools

PMS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay - it's a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you’ll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!

What you will have an opportunity to do:

• Front Office Manager Participates in the development of business strategies which are aligned with the overall objectives of the hotel
• Develops and implements strategies for front office, bell staff, concierge, reservations, van service, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Manages the operation of the front office and related areas
• Creates the first impression by supervising the door, bell, van service, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Assists with the preparation of annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Creates rooms forecast weekly and 30/60/90 days out
• Analyzes business forecasts and schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping, Maintenance and other departments
• Leads weekly rooms revenue meeting with AGM, GM, DOS, and others
• Creates 100% guest satisfaction by providing employees with the training and resources they need to maximize employee engagement and deliver CARE! Service and teamwork
• Communicates and reinforces the vision for CARE! service to employees
• Ensures that employees provide CARE! genuine hospitality and teamwork on an ongoing basis
• Uses teamwork to support guests and employees
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver CARE! service and teamwork
• Develops and implements strategies and practices which support employee engagement
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

What are we looking for?

• Someone with at least 5 years experience leading a Front Office team in a service focused hotel or resort environment
• Someone with strong Computer skills, and experience with PMS systems
• Someone available to work a flexible schedule to include mornings, nights, weekends and holidays
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting
• Someone with a strong desire to lead by example and make a positive impact on other people
• Someone with an outgoing and engaging personality
• Someone with the stamina to be on their feet for extended periods of time

Compensation: $25.00 - $30.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.