Front Office Manager

Pyramid Global Hospitality; Kennebunkport (ME); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

On-site wellness programs

Local discounts

Employee hotel rates

401k with company match

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for The Colony Hotel in Maine. You will lead Front Office operations, ensuring a warm, efficient guest experience while managing VIP arrivals and staff performance.

The role emphasizes developing teams, maintaining brand standards, and delivering exceptional service in a coastal hotel setting with strong guest focus and collaboration across departments.

Qualifications

• 3-5 years experience leading a Front Office team in a service focused hotel or resort environment.
• Availability to work flexible schedule including nights, weekends and holidays.
• Strong leadership with a hands-on, people-first approach.
• Excellent verbal and written communication skills.

Responsibilities

• Lead Front Office operations and set the tone for a memorable guest experience.
• Deliver personalized, engaging service while modeling exceptional hospitality on the floor.
• Oversee VIP, group, and loyalty guest arrivals for elevated experiences.
• Proactively resolve guest concerns and WOW guests through effective service recovery.
• Manage guest feedback platforms and lead action plans for improvement.
• Recruit, interview, and develop Front Desk and Bell team members.
• Ensure brand standards, SOPs, and system accuracy are maintained.
• Foster a positive, inclusive workplace culture.

Skills

Front Office leadership

Hospitality

Team management

Customer service

Communication

Shift scheduling

Operational excellence

Financial awareness

Safety procedures

Tools

PMS systems

Job description

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

About our property:

Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is more than just a place to stay—it's a coastal retreat that seamlessly integrates comfort with career opportunities.Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.Join us at The Colony Hotel, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique charm of Maine while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the coastal beauty of Maine!

What you will have an opportunity to do:

We’re looking for a passionate, guest-focused leader to join our Front Office team as Front Office Manager. This role is ideal for someone who inspires others through example, enjoys developing teams, and brings a thoughtful, professional approach to supporting both guests and team members.

The Front Office Manager is the face of the hotel and the heartbeat of the guest experience. You lead the Front Office department with warmth, confidence, and style — creating meaningful moments while keeping operations running seamlessly behind the scenes.

If you have experience leading a hotel front office operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Lead Front Office operations and set the tone for a memorable “Wanderlust” guest experience
• Deliver personalized, engaging service and model exceptional hospitality on the floor
• Assist with guest check-ins, ensuring accurate information, credit authorization, and fulfillment of special requests
• Oversee VIP, group, and loyalty guest arrivals to ensure elevated experiences
• Proactively resolve guest concerns and “WOW” guests through effective service recovery
• Manage guest feedback platforms (reviews, surveys) and lead action plans for continuous improvement
• Recruit, interview, and develop Front Desk and Bell team members
• Support team growth through coaching, performance reviews, career development, recognition, and engagement programs.
• Ensure brand standards, SOPs, and system accuracy are consistently maintained
• Foster a positive, inclusive workplace culture that supports engagement and retention
• Lead daily briefings and shift handovers to align teams on priorities and VIPs
• Oversee daily Front Office operations to ensure smooth and efficient service delivery
• Maintain accuracy in PMS, POS, and reservation systems
• Schedule staff effectively based on forecasted occupancy and business needs
• Partner with Housekeeping, Maintenance, and Revenue Management to ensure smooth operations and strong performance
• Support the hotel’s financial performance by managing labor costs and expenses
• Oversee cash handling procedures, audits, and compliance with internal controls
• Ensure compliance with safety, security, and emergency procedures while keeping the atmosphere welcoming
• Interact with all hotel staff in a professional and supportive manner
• Perform other duties as required to support hotel operations and memorable guest experiences

Qualifications

• 3-5 years experience leading a Front Office team in a service focused hotel or resort environment
• Available to work a flexible schedule to include nights, weekends and holidays based on business needs
• A passion for hospitality and boutique-style service
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Strong leadership with a hands-on, people-first approach
• Ability to balance guest experience with operational and financial goals
• Strong Computer skills, and experience with PMS systems
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting

Compensation:

This is a full-time, non-exempt Manager position offering an hourly starting at $25.00 per hour, based on experience.