Front Office Manager

Sonesta International Hotels Corporation; Hilton Head Island (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

HSA with Company Match

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels Corporation seeks a Front Office Manager to oversee daily front desk operations, guest services, and staff leadership in a fast-paced hotel setting at our Hilton Head Island property. The role focuses on delivering prompt, professional service from arrival to departure and driving guest satisfaction.

You will lead training, scheduling, and performance initiatives, while supporting budget goals and brand standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3 years of front office or guest services experience, with at least 1 year in a supervisory or management role.
• Proficiency in hotel property management systems (Opera experience preferred).
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Perform physical tasks such as standing and lifting up to 50 lbs.

Responsibilities

• Oversee daily front office operations, including guest check-in/check-out, concierge, bell services, business center, and telephone operations to ensure exceptional guest service.
• Lead, train, and schedule front office staff, ensuring they are equipped with the tools and knowledge needed to perform effectively and deliver service excellence.
• Monitor guest interactions and implement service recovery procedures to ensure high levels of guest satisfaction and personal recognition.
• Support budget planning and financial performance, including controlling labor costs and maximizing revenue within front office areas.
• Ensure compliance with hotel credit policies, security procedures, and cash handling protocols to maintain operational integrity.
• Analyze guest satisfaction scores and operational data, developing action plans to drive continuous improvement and meet departmental goals.
• Conduct regular inspections of front office and public areas to uphold brand standards and a professional guest experience.

Education

Bachelor’s degree in Hospitality Management, Business Administration, or related field

Minimum 3 years front office/guest services experience with 1+ year supervisory

Proficiency in hotel property management systems (Opera preferred)

Flexible schedule including nights, weekends, holidays

Ability to perform physical tasks up to 50 lbs

Tools

Opera PMS

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about Front Office Manager

We are looking for a dedicated and detail-oriented Front Office Manager to join our hotel team! In this role, you will oversee the daily operations of the front office, ensuring our guests receive prompt, professional, and welcoming service from arrival to departure. This is a great opportunity for an experienced hospitality professional looking to grow their career in a leadership position. If you thrive in a fast-paced environment, have strong leadership skills, and are passionate about delivering exceptional guest experiences, we’d love to hear from you!

What you’ll be doing

• Oversee daily front office operations, including guest check-in/check-out, concierge, bell services, business center, and telephone operations to ensure exceptional guest service.
• Lead, train, and schedule front office staff, ensuring they are equipped with the tools and knowledge needed to perform effectively and deliver service excellence.
• Monitor guest interactions and implement service recovery procedures to ensure high levels of guest satisfaction and personal recognition.
• Support budget planning and financial performance, including controlling labor costs and maximizing revenue within front office areas.
• Ensure compliance with hotel credit policies, security procedures, and cash handling protocols to maintain operational integrity.
• Analyze guest satisfaction scores and operational data, developing action plans to drive continuous improvement and meet departmental goals.
• Conduct regular inspections of front office and public areas to uphold brand standards and a professional guest experience.

The essentials

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum of 3 years of front office or guest services experience, with at least 1 year in a supervisory or management role.
• Strong leadership, communication, and organizational skills with a focus on guest satisfaction.
• Proficiency in hotel property management systems (Opera experience preferred).
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Perform physical tasks such as standing and lifting up to 50 lbs.

Anticipated Pay Range & Additional Job Information

How we reward you At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.