Front Office II: Patient Care & Scheduling

Beacon Oral Specialists; Kahului (HI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

Referral Program

Job summary

Beacon Oral Specialists in Maui, Kahului, HI, is seeking a Front Office II to support a busy oral surgery practice. This full-time role demands strong organization, patient-facing communication, and meticulous record-keeping to ensure smooth daily operations.

You will manage patient check-in, insurance verification, scheduling, and frontline inquiries while maintaining confidentiality and professional service. On-site work with a comprehensive benefits package is provided.

Qualifications

• High school diploma or equivalent.
• Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

Responsibilities

• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
• Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Skills

Organizational skills

Customer service

Communication skills

Microsoft Office

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic health records (EHR)

Job description

Beacon Oral Specialists in Maui, Kahului, HI, is seeking a Front Office II to support a busy oral surgery practice. This full-time role demands strong organization, patient-facing communication, and meticulous record-keeping to ensure smooth daily operations.

You will manage patient check-in, insurance verification, scheduling, and frontline inquiries while maintaining confidentiality and professional service. On-site work with a comprehensive benefits package is provided.