Front Office Host - Hyatt Regency Guam

Hyatt Hotels Corporation; Guam; On-site; USD 32,000 - 52,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Agent to join our guest services team in Guam. The role requires courteous, professional and flexible service to guests, managing check-ins/outs, and coordinating with other departments for a seamless stay.

Candidates should have at least 2 years in hotel operations, strong customer service and interpersonal skills, and ideally a hospitality or tourism management degree.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.
• Ideally you have a relevant degree or diploma in Hospitality or Tourism management.

Responsibilities

• Provide courteous, professional and flexible service consistent with hotel policies.
• Assist guests with check-in and check-out, and report issues to supervisors for follow-up.
• Balance cash reports and handling, and ensure proper handover of pending items at shift change.
• Maintain awareness of hotel services, facilities and promotions, and upsell where appropriate.
• Maintain grooming and hygiene standards and collaborate with colleagues across departments.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Hospitality or Tourism management degree

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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