Front office float

US Oncology Inc.; Denver (CO); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision plans

401(k) plan

Life insurance

Disability insurance

PTO

Tuition reimbursement

Holiday pay

Wellness program

Critical illness and accident ins.

Job summary

Rocky Mountain Cancer Centers in Denver (Rose Medical Center Campus) seeks an experienced Front Office Float to cover scheduling, reception, and operator duties. The role supports patient flow, collects payments, and ensures accurate patient information in the EMR with a focus on confidentiality and customer service.

Ideal candidates have a High School diploma, 3+ years in a medical office, strong communication skills, and proficiency with MS Office and practice management systems.

Qualifications

• High School diploma or equivalent required.
• At least 3 years of office experience, medical office preferred.
• Excellent communication, written and verbal; proficient with computer systems (Outlook/Word/Excel).
• Experience with practice management systems and patient scheduling is a plus.

Responsibilities

• Schedules new and returning patients; enters data and coding in EMR per clinic guidelines.
• Obtains insurance information, authorization, and referrals as needed.
• Collects co-pays and other out-of-pocket costs at time of visit; assists with financial counseling.
• Maintains patient confidentiality and follows front-office policies to ensure efficiency.
• Answers calls, greets patients, and supports reception and operator duties.

Skills

Front desk experience

Customer service

Office administration

MS Office

Medical office software

Education

High School diploma or equivalent

Tools

Practice management system

EMR (Electronic Medical Records)

Job description

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Front Office Float in Denver (Rose Medical Center Campus).

We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.

Salary Range: $19.500-$26.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

This position will cover all front office duties to include scheduling, reception, and operator.

Responsibilities

Scheduler:

• Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.

Receptionist/Operator:

• Greet patients and visitors, acting as a support and resource during their time in the front office
• Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness
• Update patient demographic and insurance information and ensure proper referrals are in place
• Work closely with the Patient Financial Counselor to collect co-pays, deductibles and other out of pocket fees at the time of visit
• Support the document control function by scanning and attaching documents into the electronic medical record
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic
• Follow policies and procedures to contribute to the efficiency of the front office
• Answer incoming calls and route as appropriate

Qualifications

High School diploma or equivalent required.

Position requires at least 3 year office experience, medical office required.

Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

• Experience working in a practice management system with insurance forms and appointment scheduling preferred
• Excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team
• High level organization, attention to detail and prioritizing required

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

Candidates will be required to show proof of being vaccinated against influenza upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.