Front Office Coordinator, Primary Care, (Novato), Full-Time, Days

MarinHealth; Novato (CA); On-site; USD 64,472,000 - 90,260,000; Full time

Job summary

MarinHealth is seeking a Front Office Coordinator to ensure a welcoming, efficient patient experience at the busy MarinHealth Medical Network front desk. You will handle calls, appointments, registrations, and EHR scanning with EPIC, using Microsoft Office, and bilingual Spanish is a plus.

Join a team dedicated to CARES standards—Communication, Accountability, Respect, Excellence, Safety—and support patients and colleagues in a fast-paced setting.

Qualifications

• Requires high school diploma or GED; business school or related training preferred.
• Experience with electronic medical records is a plus (EPIC).
• Strong customer service, communication, and computer skills required.

Responsibilities

• Answers telephones, triages calls, takes messages, and provides information.
• Schedules appointments and admissions; prepares patient charts and documents; scans into EHR.
• Greets and registers patients; verifies information and updates records.
• Maintains files; coordinates patient movement; assists in updating office systems.
• Relays messages to staff/doctors; assists with referrals and authorizations as needed.
• Manages copays and balanced reports; supports front desk at multiple locations as needed.

Skills

Customer service

Bilingual in Spanish

Interpersonal skills

Professional attitude

Education

High school diploma or GED

Tools

EPIC software

Microsoft Office

Job description

ABOUT MARINHEALTHAre you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.Company:Prima Medical Foundation dba MarinHealth Medical NetworkWork Shift:8 Hour (days) (United States of America)Scheduled Weekly Hours:40Job Description Summary:The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.Job Requirements, Prerequisites and Essential Functions:Pay Range:$22.50 - $27.00 - $31.50Essential Functions and Responsibilities:Answers telephones, triages calls, takes messages, and provides information.Provides support services to patients and medical staff. Schedules appointments and admissions as required.Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.Attends staff meetings.Maintains files. Assists in updating office systems.Inventories office supplies. Assists in the care and maintenance of office equipment.Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.Answers questions regarding patient appointments, prescriptions, and testing.Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.Assembles patient's paperwork and forms for visits.Requests referrals and authorizations as needed. When scheduling specialistsLogs payments and balances receipts. Ensures copays are balanced and reports are properly producedOversees reception area, coordinates patient movement, and reports problems of irregularities.Maintains patient confidentiality.Adheres to “Best Practices” as introduced by the company and or Practice LeaderPerforms other related work as assigned or required.This position may require working in multiple locations.Performance Requirements:Knowledge, Skills and Abilities:Ability to speak, read, and write English clearly.Knowledge of medical office procedures.Knowledge of grammar, spelling and punctuation.Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.Skill in operating a computer, fax, and copy machine.Ability to read, understand, and follow oral and written instructions.Ability to speak clearly and concisely.Ability to establish and maintain effective working relationships with patients, employees, and doctors.Qualifications:Education:High school diploma or General Educational Development (GED) certificate required.Completion of business school or related training, including computer courses preferred.Experience:One (1) years of progressive responsibility and directly related work experienceExperience with, and proficiency in, electronic medical records: Use of EPIC software a plusComputer proficiency: Microsoft Office.Bi-lingual in Spanish desiredAccommodation:Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [e-mail].C.A.R.E.S. Standards:MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.Health & Immunizations:To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.Compensation:The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.Equal Employment:All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.