Front Office Coordinator / Medical Receptionist

IRG Physical & Hand Therapy; Seattle (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Student loan repayment

401K matching

Medical, Dental & Vision

Paid time off

Holidays and Sick leave

HSA/FSAs

Life and AD&D Insurance

Employee Assistance Program

Job summary

IRG Physical & Hand Therapy in Seattle is seeking a Front Office Coordinator to join our team. You will manage schedules, answer calls, process referrals, collect payments and obtain insurance authorizations to ensure a smooth patient experience.

We value connection, empathy and professionalism. With local clinics and a supportive, growth‑oriented culture, this role offers work/life flexibility and opportunities to develop business and marketing skills while serving our community.

Qualifications

• Experience in a customer-facing role preferred.
• Healthcare or fitness facility experience preferred.
• Knowledge of HIPAA laws and compliance regulations.
• Able to thrive in a fast-paced environment.

Responsibilities

• Manage patient appointment schedules and optimize flow.
• Handle all incoming phone calls and referrals.
• Process and convert new referrals.
• Collect time-of-service payments and verify payments.
• Obtain insurance authorizations for services.

Skills

People skills

Multitasking

Adaptability

Self-motivated

Professional appearance

Tech proficiency

Education

High school diploma

Bachelor's preferred

Tools

EMR

Microsoft Office

Job description

IRG PHYSICAL & HAND THERAPY IS GROWING AND LOOKING FOR A FRONT OFFICE COORDINATOR TO ADD TO OUR TEAM. OFFERING WORK/LIFE FLEXIBILITY, A FUN AND REWARDING CULTURE & PROFESSIONAL GROWTH OPPORTUNITES!

YOUR BEST SELF.

This is our company motto, and we model our company culture around helping our employees and patients achieve their best selves. Do you want a career that is not solely customer service driven - but involves sales, marketing, business development and community involvement? Do you want to experience the difference of being a part of a company that feels like family - all while offering the best in Physical and Hand Therapy to your community? If so, we want to talk to you. Be a part of our team of like-minded individuals who are passionate about inspiring the community with connectivity, patient-centered care, and a dynamic, upbeat work culture.

THE POSITION

Our Front Office Coordinators (FOCs) are one of the most integral positions in our company and are not only responsible for day to day medical receptionist duties - but play a crucial role in establishing and maintaining relationships and driving the patient experience. Our FOCs are responsible for optimizing patient appointment schedules, managing all incoming phone calls, processing and converting new referrals, collecting time of service payments and obtaining insurance authorizations. As an intentionally transparent company, our FOCs gain business skills by learning about KPIs and benchmarks that not only drive clinic success but also patient outcomes. With 35+ locations we connect our front office team globally and regionally for development and collaboration opportunities.

WHO YOU ARE

• You love people and thrive on establishing meaningful connections
• You enjoy working in a fast paced and multitasking environment
• You enjoy the challenge of having something new come your way each and every day
• You are self-motivated, a go-getter, and a self starter
• You have a positive attitude and a professional appearance
• You exhibit the ability to multitask without being overwhelmed
• You are capable of building strong rapport with clients from a variety of backgrounds through strong communication and empathy
• You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc)

WHAT WE PROMISE TO OFFER YOU

IRG Physical & Hand Therapy is the premier providers of outpatient Physical & Hand Therapy in the Northwest. We are deeply embedded into our communities and strive to make a positive impact where we live, work, and play. SSPHT is a company that provides a fun, dynamic, and supportive environment for patients and employees.

• A local experience – we are a PT owned and operated company based in WA state. - no big national corporation in charge of the decisions that impact your patient care. Our administration, billing, and outreach teams are all local and deeply embedded in the therapy community. Our admin is here to support our therapy staff with community connections, referral relations and help you create your ideal patient case load while you focus on what matters, your patients.
• A 1:1 patient care model – we place patient care and the patient experience at the forefront of our business model. We encourage the human connection and know the best experience for our patients is the maximization of time with our skilled therapists.
• Student loan assistance – we provide a monthly student loan assistance program to all of our employees to help you pay off those pesky student loans, faster.
• Career advancement opportunities - Leadership opportunities based on skill and performance, not just on seniority - IRG Leadership Institute courses designed to develop the business skills to help you succeed and thrive throughout your career.
• Human connection and community involvement is just as important to us as patient care - we are deeply embedded in our communities and encourage all employees to find their passion and get involved.
• A full benefits package - including affordable medical, dental and vision, 401k matching, paid time off, paid holidays and sick leave. – Here at IRG we care about our staff’s health and financial well being and are proud to offer a very competitive benefits package.

QUALIFICATIONS/REQUIREMENTS

• High school diploma (Bachelors degree in related field preferred)
• 2+ years experience in a customer facing position
• Knowledge and adherence to HIPAA laws and compliance regulations
• Experience working or shadowing in a healthcare or fitness facility

PHYSICAL DEMANDS/WORKING CONDITIONS

• Physical activity including but not limited to bending, reaching, squatting, lifting and prolonged periods of sitting.
• Required to work at an IRG facility and be responsible for your own transportation to and from work site.
• Potential exposure to virus, disease, and infections from patients in the working environment.
• Ability to perform custodial duties using medical grade cleaning products - including but not limited to - cleaning bathrooms, laundry, and disinfection of exercise equipment.
• Work for extended periods of time at a video display terminal and will be required to use a keyboard to enter and gather information.
• Work schedule will be based on the needs of IRG

PAY & BENEFITS INFORMATION

• Base salary: $21.30-$25 per hour depending on experience
• Benefits (please note: benefits eligibility is determined by hours worked, not all programs listed below are offered to all employees):
• Paid Time Off (Holidays, Vacation, Sick, Personal)
• Continuing Education Funds
• Student Loan Repayment Program
• 401K plan with employer match
• Medical, Dental & Vision Plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Long-Term Disability
• Life and AD&D Insurance
• Employee Assistance Program

OUR VISION

Empowering all with a passion and purpose to become their best self.

OUR MISSION

IRG is committed to enhancing the health and wellness of our communities through continuous development, delivering a superior experience, and creating exceptional results.

OUR VALUES

Integrity, Positivity, Innovation, Accountability and Proficiency

DISCOVER WHAT SETS IRG APART

https://www.irgpt.com/

OTHER OPEN POSITIONS

https://www.irgpt.com/careers

IRG on YOUTUBE

www.youtube.com/@IRGPT/featured

IRG is an equal opportunity employer.