Front Office Coordinator

Jackson Hewitt Tax Service Inc.; Springfield (IL); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Health Benefits

Corporate discounts and discounted tax

Paid Training

Career Opportunities

Job summary

Jackson Hewitt Tax Service Inc. is seeking Seasonal Front Office Coordinators to welcome clients, manage appointments, process documents, and support tax preparers in a busy office.

Ideal candidates are organized, dependable, and self-motivated, with strong communication and multitasking skills, able to work independently or as part of a team. Training is provided with flexible part-time and full-time seasonal positions.

Qualifications

• Previous customer service or office coordination experience preferred.
• Strong communication, organization, and multitasking skills.
• Self-motivated with the ability to prioritize tasks and take initiative.
• Comfortable managing appointment flow, client follow-ups, and daily office priorities.
• Basic computer skills and attention to detail.
• Dependable, professional, and comfortable working independently and as part of a team.
• Must be at least 18 years old.

Responsibilities

• Welcome clients and manage front-desk interactions.
• Schedule and coordinate appointments and reminders.
• Follow up on outstanding documents and incomplete returns.
• Support tax preparers and coordinate daily office operations.

Skills

Customer service

Office coordination

Communication skills

Multitasking

Attention to detail

Independent worker

Team player

Job description

Responsive recruiter

Benefits

• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

Front Office Coordinator

Take the Lead in Creating an Exceptional Client Experience!

We're looking for organized, dependable, and self-motivated individuals to join our Jackson Hewitt team as Seasonal Front Office Coordinators!

If you're someone who takes initiative, enjoys helping people, and knows how to keep a busy office running smoothly, we'd love to meet you.

As a Front Office Coordinator, you'll welcome clients, manage appointments, follow up on outstanding documents and incomplete returns, support tax preparers, and help coordinate daily office operations to keep our team productive and clients satisfied.

Why Jackson Hewitt?

• Competitive Pay: Hourly wages plus bonus opportunities.
• Flexible Scheduling: Part-time and full-time seasonal positions to fit your lifestyle.
• Health Benefits: Unlimited telemedicine and virtual healthcare for your household for just $13/month through Teladoc.
• Employee Perks: Corporate discounts and discounted tax preparation services (terms apply).
• Paid Training: Hands-on training and ongoing support.
• Career Opportunities: Potential to return each tax season or grow into leadership roles.

What We're Looking For

• Previous customer service or office coordination experience preferred.
• Strong communication, organization, and multitasking skills.
• Self-motivated with the ability to prioritize tasks and take initiative.
• Comfortable managing appointment flow, client follow-ups, and daily office priorities.
• Basic computer skills and attention to detail.
• Dependable, professional, and comfortable working independently and as part of a team.
• Must be at least 18 years old.

Compensation: $16.50 - $16.50 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.