Front Office Coordinator

The Chronicle Of Higher Education, Inc.; Daytona Beach (FL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Daytona Beach is seeking a Front Office Coordinator for the Center for International Education (CIE). You will be the first point of contact for students, faculty, staff, and visitors, delivering welcoming, professional service and coordinating front office operations.

In a fast-paced, multicultural environment, you will support international student services, study abroad initiatives, and English language programming, while maintaining accurate records

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1-3 years of related experience in student support or administrative roles.
• Experience in university, multicultural, or student-facing environments preferred.
• Strong interpersonal and communications skills; professional with diverse populations.
• Ability to manage multiple priorities in a fast-paced office.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient with Microsoft Office and standard office technologies.
• Detail-oriented with accurate records and service data.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Serve as the primary front-line representative for the Center for International Education.
• Respond to inquiries in person, by phone, and electronically with referrals.
• Support international student services, study abroad initiatives, and engagement programs.
• Maintain a welcoming, organized, and culturally responsive office.
• Coordinate front office operations and reception area presentation.
• Monitor office supplies and communicate needs.
• Maintain records of office traffic, inquiries, and service trends.
• Assist with document routing, imaging, and records coordination.
• Identify recurring student concerns and report observations to leadership.
• Provide administrative support for communications and cross-functional initiatives.
• Perform additional duties to support Center operations and student success.

Skills

Customer service

Organizational skills

Communication skills

Multicultural environment

Microsoft Office

Data recording and reporting

Independent work

Team collaboration

Confidentiality handling

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Job Description

The Opportunity

Embry-Riddle Aeronautical University is seeking a highly organizedand student-focused Front Office Coordinator to support the Centerfor International Education (CIE) at the Daytona Beach Campus. Thisposition serves as the primary point of contact for students,faculty, staff, and visitors while supporting international studentservices, study abroad initiatives, and international engagementprograms.

The ideal candidate will thrive in a fast-paced, multiculturalenvironment and demonstrate exceptional customer service,communication, and organizational skills. This role offers theopportunity to contribute to a welcoming and supportive studentexperience while assisting with front office operations, assessmentinitiatives, and administrative coordination across thedepartment.

This is an excellent opportunity for an individual who enjoysworking with diverse populations, values collaboration, and ispassionate about supporting student success within a globaleducational environment.

Key Responsibilities

• Serve as the primary front-line representative for the Centerfor International Education (CIE), providing professional andstudent-centered support to students, faculty, staff, andvisitors.
• Respond to inquiries in person, by phone, and electronicallywhile identifying appropriate referral pathways and universityresources.
• Support international student services, study abroadinitiatives, international student engagement, and English languageprogramming operations.
• Maintain a welcoming, organized, and culturally responsiveoffice environment that promotes positive studentexperiences.
• Coordinate front office operations, including digital signage,informational displays, office materials, and reception areapresentation.
• Monitor and maintain office supply inventory and communicateoperational or maintenance needs as appropriate.
• Maintain accurate records of office traffic, student inquiries,and service trends to support departmental assessment and reportinginitiatives.
• Assist with document routing, imaging, records coordination,and information management procedures.
• Identify recurring student concerns or operational trends andcommunicate observations to leadership to support continuousimprovement efforts.
• Provide administrative and operational support for departmentalcommunications, special projects, and cross-functionalinitiatives.
• Perform additional duties as assigned in support of Centeroperations and student success initiatives.

About us

For over 100 years, Embry-Riddle has been the world's leadingaviation and aerospace university, educating more than 30,000students across residential campuses in Daytona Beach, Florida, andPrescott, Arizona, as well as through a global network of Worldwidelocations and online programs. With more than 165,000 alumni aroundthe world, our impact reaches every corner of the aerospace,aviation, defense and technology industries.

Today, our faculty, researchers and professional staff areadvancing innovation across aviation, space, artificialintelligence, cybersecurity, autonomous systems and next-generationengineering. Working alongside industry leaders, governmentagencies and innovators, they are solving real-world challenges andshaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator,technologist or industry professional, your work at Embry-Riddlewill contribute to something bigger than a job. Join a communitydriven by discovery, purpose and excellence—and help shape thefuture of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leavein your first year, including 3 days granted upon hire and 15 daysaccrued throughout the year. You'll also receive 9+ paid holidays,including the day after Thanksgiving and the week between ChristmasEve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage foryourself for one undergraduate and one graduate degree, anddiscounted rates for your spouse and dependent children up to age26.
• Retirement Contributions: ERAU contributes 6% of yourbase salary to your retirement plan and offers a 4% matchingcontribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leavefor non-exempt employees or 18 days for exempt full-time employeesin your first year.

Compensation

The hourly range for this role is up to $ 16.50. The final offerwill be based on the candidate’s skills, qualifications, andexperience, as well as applicable state regulations, internalequity, and business needs, and may fall outside of the statedrange.

Qualifications

Required Education and Qualifications:

• High school diploma or GED required; associate degreepreferred.
• 1-3 years of related experience in student support, customerservice, administrative support, or a similar environment.
• Experience working in a university, multicultural, orstudent-facing environment preferred.
• Strong interpersonal, customer service, and communicationskills with the ability to interact professionally with diversepopulations.
• Demonstrated organizational skills with the ability to managemultiple priorities in a fast-paced office environment.
• Ability to exercise sound judgment, maintain confidentiality,and handle sensitive information appropriately.
• Proficiency with Microsoft Office and standard officetechnologies.
• Strong attention to detail and ability to maintain accuraterecords and service-related data.
• Ability to work independently while maintaining collaborationwithin a team environment.
• Cultural sensitivity and an understanding of the unique needsof international students and diverse communities.

Embry-Riddle is committed to fostering a workplace where allindividuals are valued and respected. We strive to ensure that allfaculty, staff, and students are treated fairly and provided equalopportunities for employment, advancement, compensation, training,and other benefits of employment. Embry-Riddle makes employmentdecisions — including hiring, promotions, compensation, and otherterms of employment — based on individual merit, qualifications,and abilities. Embry-Riddle is strongly opposed to discriminationand harassment, and such behavior is prohibited by universitypolicy. Embry-Riddle does not discriminate on the basis of race,color, national origin, sex, disability, veteran status,predisposing genetic characteristics, age, religion, or pregnancystatus, or any other status protected by federal, state, or locallaw, in its employment, educational programs, admissions policies,financial aid, or other school-administered programs or activities.For further information, please visit our website .