Front Office Coordinator

SENTA ENT and Allergy Physicians; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

HSA

FSA

Disability (Short & Long Term)

PTO

EAP

401(K) Match

No weekends

Job summary

Piedmont ENT, an affiliate of SENTA Partners, is seeking a Front Office Coordinator to be the first point of contact for patients, visitors, and staff. You will manage front office tasks, provide excellent customer service, and support the clinical team.

The role focuses on verifying insurance, processing payments, and coordinating communications with patients and providers. A strong sense of organization, reliability, and teamwork is essential.

Qualifications

• High school diploma or GED required or equivalent.
• Medical reception experience preferred.
• Knowledge of standard clinic practices, policies and procedures.
• Read, write, and comprehend simple instructions, short correspondence, and memos.
• Effectively present information to customers, clients and peers.
• Ability to work effectively both independently and as part of a team.
• Possess strong organizational skills and the ability to multi-task.
• Knowledge of MS Office and Electronic Medical Records (EMR).

Responsibilities

• Verify benefits for allergy testing and patients beginning SCIT/SLIT.
• Communicate verified benefits and estimates through Klara; collect applicable payments.
• Document benefits, estimates, and financial communications in the patient's ModMed chart.
• Process incoming SCIT/SLIT home therapy reorders, including insurance verification and review of overdue/collections balances.
• Notify patient coordinator about patients in pre-collections or collections for appropriate balance notification and collection before order release.
• Collect and document SLIT drop charges and applicable shipping fees.
• Create and print FedEx labels for outgoing home therapy orders. Once insurance, account balance, payment, and patient-contact requirements are completed, release the cleared order forms and corresponding FedEx labels to allergy tech for serum reorder entry in Xtract.
• Serve as backup for allergy front desk coverage when allergy receptionist is off, including scheduling, phone calls, and check-in within assigned permissions.

Skills

Customer service

Multitasking

Organizational skills

Communication skills

Teamwork

Independent work

EMR knowledge

Education

High school diploma or GED

Tools

MS Office

EMR systems

Job description

Brief Description

Piedmont ENT, an affiliate of SENTA Partners, has been serving patients in the Atlanta area for over fifty years. Our physicians collectively have over 100 years of experience and have advanced training and certification in otolaryngologic allergy, otology, laryngology, sleep medicine, and facial plastic surgery. SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team.

Key Responsibilities

• Verify benefits for allergy testing and patients beginning SCIT/SLIT.
• Communicate verified benefits and estimates through Klara; collect applicable payments.
• Document benefits, estimates, and financial communications in the patient's ModMed chart.
• Process incoming SCIT/SLIT home therapy reorders, including insurance verification and review of overdue/collections balances.
• Notify patient coordinator about patients in pre-collections or collections for appropriate balance notification and collection before order release.
• Collect and document SLIT drop charges and applicable shipping fees.
• Create and print FedEx labels for outgoing home therapy orders. Once insurance, account balance, payment, and patient-contact requirements are completed, release the cleared order forms and corresponding FedEx labels to allergy tech for serum reorder entry in Xtract.
• Serve as backup for allergy front desk coverage when allergy receptionist is off, including scheduling, phone calls, and check-in within assigned permissions.

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match
• Clinic Hours:
• Monday-Friday
• Half-Day Fridays (office closes at 12pm)
• No Weekends

Qualifications

• High school diploma or general education degree (GED) required
• Medical reception experience preferred
• Knowledge of standard clinic practices, policies and procedures
• Read, write, and comprehend simple instructions, short correspondence, and memos
• Effectively present information to customers, clients and peers
• Ability to work effectively both independently and as part of a team
• Possess strong organizational skills and the ability to multi-task
• Knowledge of MS Office and Electronic Medical Records (EMR)

Summary

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.