Front Office Associate - PRN

RAYUS Radiology; Virginia; On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

DailyPay

Benefits package

Job summary

RAYUS Radiology is seeking a Front Office Associate to greet patients, schedule imaging appointments, and manage registrations with a cheerful and professional demeanor. This temporary/PRN role involves registrations, scheduling, and insurance verification, with a pay range of $22.93-$27.65 per hour based on experience.

The position supports imaging services across the Virginia area and requires strong customer service skills, proficiency with computer systems, and the ability to work weekdays

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service experience preferred.
• Proficient in using computer systems and typing.

Responsibilities

• Greet and check-in patients; schedule appointments and process payments.
• Answer phones; refer calls to Center Team Members as needed.
• Explain scanner status and clinic information to patients.
• Maintain lobby organization and assist with general office tasks.
• Verify insurance coverage and assist with pre-certifications.

Skills

Customer service

Typing

Computer systems

Education

High School Diploma or equivalent

Tools

EMR/HER systems

Job description

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $22.93-$27.65 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will beresponsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This a Temporary/PRN position working weekdays and weekends, as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

• Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
• Answer phones and handles calls in an efficient and friendly manner
• Field phone calls appropriately for Center Team Members
• Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
• Order office supplies as needed
• Maintain supply of patient information sheets
• Complete patient appointment confirmation calls and provide preparation instructions to patients
• Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

• Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
• Enter and submit patient exam orders
• Schedule referrals and ensures proper authorizations are obtained
• Process requests for image orders and CDs from both the referring physicians and patients
• Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

• Verify patient’s insurance coverage
• Pre-certify all patient exams with the patient’s insurance company
• Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
• Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes o ther tasks and projects as assigned

Remote Position

No

Status

Temporary/PRN

Requirements

Required:

• High School Diploma, or equivalent
• One (1) year of applicable customer service experience
• Proficient in using computer systems and typing

Preferred:

• Two (2) years’ customer service experience
• Experience using electronic medical record/health record (EMR/HER) computer systems
• Experience working in a Radiology/Diagnostic Imaging healthcare setting
• Knowledge of basic medical terminology
• Insurance knowledge

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers .

DailyPay implementation is contingent upon initial set-up period.

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