Front Office Associate

Ideal Dental; Roanoke (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits for depend.

Paid holidays

PTO

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to welcome guests, schedule appointments, and deliver exceptional service in a fast-paced dental office. You will be the friendly face and first point of contact for patients, ensuring a smooth, positive experience from check-in to checkout.

You will collaborate with clinicians and staff, handle scheduling, payments, and inquiries, and contribute to a welcoming, patient-centered environment.

Qualifications

• A warm, welcoming attitude that makes guests feel at home.
• Excellent verbal and written communication to connect with patients and staff.
• Demonstrated customer service skills and ability to resolve concerns promptly.
• Willingness to work as part of a collaborative team.

Responsibilities

• Welcome guests and be the go-to point of contact.
• Deliver outstanding customer service and ensure a positive guest experience.
• Manage appointment confirmations and adjust schedules to maintain smooth operations.
• Coordinate financial discussions and clarify billing with guests.
• Maintain an organized, inviting office environment for guests and staff.
• Support the team with other tasks as needed.

Skills

Welcoming demeanor

Strong communication

Customer service

Teamwork

Tools

CRM software

Scheduling software

Job description

Front Office Associate - Join us and be part of a culture where your smile truly matters.

At Ideal Dental , we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America’s fastest-growing dental groups, we’re driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led , with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary:

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

Welcome guests with a warm, friendly, first impression as their go-to point of contact

Deliver outstanding customer service and ensuing each guest has a positive experience

Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly

Coordinating financial agreements and ensuring clarity for guests

Maintaining a clear, organized, and inviting office environment for both the guests and team members

Assisting with other tasks as needed to support the office and team

What do you need to have to be a part of our team?

• A welcoming smile and positive attitude that makes every guests feel at home

• Exceptional communication and customer service skills to foster strong connections with guests

• A passion for serving and engaging with guests , ensuring their needs are met with care

• DeNovo Offices : New acquired offices may require travel.

Why You’ll Love It Here:

At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting‑edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.

• Medical insurance.

• Discounted dental benefits for the employee, their spouse, and dependent children.

• Paid holidays.

• Paid Time Off (PTO).

• 401K.

• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters