Front Office Associate

RAYUS Radiology; O’Fallon (MO); In loco; USD 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Disability insurance

Tuition reimbursement

Adoption assistance

Pet insurance

Paid time off (PTO)

Holiday pay

DailyPay

Descrizione del lavoro

RAYUS Radiology is seeking a Front Office Associate to join our team in O’Fallon, MO. You will greet patients, register them, answer phones, schedule exams, and coordinate with clinicians to ensure smooth visits.

This full-time role runs Monday through Friday, 12:30pm to 9:00pm. Ideal candidates have at least one year of customer service, basic computer skills, and a professional, cheerful presence to support patients and referring professionals.

Competenze

• High School Diploma or equivalent.
• One year of Customer Service experience.
• Proficient in using computer systems and typing.
• Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Mansioni

• Greet and register patients for imaging services; collect payments and copays as needed.
• Answer phones and route calls efficiently to Center Team Members.
• Coordinate between imaging technologists and patients, relay scanner status and clinic information.
• Schedule referrals and ensure proper authorizations; confirm patient appointments.
• Verify patient insurance coverage and pre-certify patient exams with insurers.
• Perform general front office tasks and maintain lobby organization.

Conoscenze

Customer service

Communication

Typing

Formazione

High School Diploma or equivalent

Strumenti

MS Office Suite

Outlook

Word

Teams

Excel

Descrizione del lavoro

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner.

This is a Full-Time position working Monday through Friday, 12:30pm-9:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

1. Greet and checks-in patients scheduled for imaging services; processes payments and copays as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

(20%) Scheduling

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintain an up-to-date and accurate database of all current and potential referring physicians

(20%) Insurance

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Completes other tasks and projects as assigned

Required:

1. High School Diploma, or equivalent
2. One (1) year of Customer Service experience
3. Proficient in using computer systems and typing
4. Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

1. Previous medical office experience
2. Medical terminology and office background
3. Insurance knowledge
4. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more!

DailyPay implementation is contingent upon initial set-up period.