Front Office Associate

DECA Dental Group; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Discounted dental benefits

Paid holidays

Paid Time Off (PTO)

401K

Employee scholarship program

Job summary

Ideal Dental is seeking a Front Office Associate to be the welcoming face of our practice, delivering excellent guest service and coordinating appointments. You will support both patients and the dental team with a friendly demeanor and clear communication.

Responsibilities include greeting guests, confirming appointments, and explaining financial details while maintaining a tidy, inviting office environment. Travel to newly acquired offices may be required as our growth continues.

Qualifications

• Welcoming, friendly attitude to greet guests and patients.
• Strong written and verbal communication to interact with guests and team.
• Ability to manage schedules and appointments with attention to detail.
• Willingness to travel to newly acquired offices as needed.

Responsibilities

• Greet guests and serve as the primary point of contact at the front desk.
• Deliver outstanding customer service to ensure a positive guest experience.
• Confirm appointments and adjust schedules to keep operations running smoothly.
• Explain financial agreements and ensure guest understanding and satisfaction.
• Maintain an organized, inviting office environment for guests and staff.
• Support office and team with additional tasks as needed.

Skills

Customer service

Communication skills

Friendly demeanor

Job description

Front Office Associate - Join us and be part of a culture where your smile truly matters

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well‑being of the community.

Responsibilities

• Welcome guests with a warm, friendly first impression as their go-to point of contact.
• Deliver outstanding customer service and ensure each guest has a positive experience.
• Efficiently manage appointment confirmations and adjust schedules to keep operations running smooth.
• Coordinate financial agreements and ensure clarity for guests.
• Maintain a clear, organized, and inviting office environment for both guests and team members.
• Assist with other tasks as needed to support the office and team.

Qualifications

• A welcoming smile and positive attitude that makes every guest feel at home.
• Exceptional communication and customer service skills to foster strong connections with guests.
• A passion for serving and engaging with guests, ensuring their needs are met with care.
• Travel may be required for newly acquired offices.

Benefits

• Medical insurance.
• Discounted dental benefits for the employee, their spouse, and dependent children.
• Paid holidays.
• Paid Time Off (PTO).
• 401K.
• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters.