Front Office Associate

Ideal Dental; Franklin (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental benefits for family

Paid holidays

PTO

401K

Scholarship program

Job summary

Ideal Dental in Franklin, TN is seeking a friendly Front Office Associate to greet patients, manage check-in, schedule appointments, and coordinate financials. You will be the first impression and support the dental team with a smooth, welcoming experience.

This role offers growth, exposure to cutting-edge technology, and a culture that values compassion and excellence. Medical benefits, PTO, 401K, and employee scholarship programs are available.

Qualifications

• Experience in delivering friendly, professional customer service.
• Excellent communication and interpersonal skills.
• Willingness to travel to DeNovo Offices as needed.

Responsibilities

• Welcome guests with a warm, friendly first impression and be the main contact.
• Deliver outstanding customer service and ensure a positive guest experience.
• Efficiently manage appointment confirmations and adjust schedules as needed.
• Coordinate financial agreements and clarify charges for guests.
• Maintain a clear, organized, and inviting office environment for guests and team.
• Assist with additional tasks to support the office and team.

Skills

Customer service

Communication

Guest relations

Job description

Front Office Associate - Join us and be part of a culture where your smile truly matters.

At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.

Job Summary:

As a Front Office Associate at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.

Responsibilities

• Welcome guests with a warm, friendly, first impression as their go-to point of contact
• Deliver outstanding customer service and ensuing each guest has a positive experience
• Efficiently managing appointment confirmations and adjusting schedules to keep things running smoothly
• Coordinating financial agreements and ensuring clarity for guests
• Maintaining a clear, organized, and inviting office environment for both the guests and team members
• Assisting with other tasks as needed to support the office and team

What do you need to have to be a part of our team?

• A welcoming smile and positive attitude that makes every guests feel at home
• Exceptional communication and customer service skills to foster strong connections with guests
• A passion for serving and engaging with guests, ensuring their needs are met with care
• DeNovo Offices: New acquired offices may require travel.

Why You’ll Love It Here:

At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.

• Medical insurance.

• Discounted dental benefits for the employee, their spouse, and dependent children.

• Paid holidays.

• Paid Time Off (PTO).

• 401K.

• Employee scholarship program.

At Ideal Dental, we’re dedicated to putting smiles on the faces of our guests and our team. We foster a supportive, positive environment where every team member can thrive, grow, and enjoy their work. Join us and be part of a culture where your smile truly matters