Front Office Agent

EOS Hospitality SF Employee LLC; San Francisco (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Tiered Medical Plans

Long Term Disability

401K Matching

Pre-Tax Commuter and Parking Benefits

EOS Employee Rates

Hilton Discounted Room Rates

Employee Recognition Programs

Job summary

The Barnes San Francisco, Tapestry Collection by Hilton is seeking a Front Desk Agent to check-in guests, assign rooms, and coordinate with housekeeping. You will secure payments, verify rates, and handle billing issues with accuracy and courtesy.

Responsibilities include welcoming guests, answering calls, processing reservations, and assisting with restaurant and room service orders as needed. Flexible scheduling is required.

Qualifications

• 1-2 years of experience in a luxury hotel preferred.
• All colleagues must maintain a neat and well-groomed appearance.
• May require varying schedules including weekends and holidays.

Responsibilities

• Welcome guests, check them in, issue keys, and explain hotel amenities.
• Maintain knowledge of hotel operations and room status.
• Answer calls within 3 rings using proper etiquette.
• Explain local amenities and assist with guest requests.
• Obtain required information to book reservations and note special requests.

Skills

Patience

Organizational skills

Attention to detail

Multitasking

English fluency

Communication

Eye for detail

Problem solving

Tools

Opera PMS

Microsoft Outlook

Job description

Hotel Barnes
Hotel Barnes
225 Powell St
San Francisco, CA 94102, USA

Description

Position Overview:

The Front Desk Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.

Must be flexible and available to work any day of the week.

Key Responsibilities:

• Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
• Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Explain local amenities and attractions to guests.
• Ascertain callers' needs through open-ended questions.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system following hotel SOPs.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep assigned bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guests and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Assist the restaurant Pescatore with reservations, room service orders as needed.
• Input reservations
• Perform additional duties, as assigned.

Required Skills:

• High levels of patience, tact, and diplomacy.
• Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
• Strong knowledge of Opera & Microsoft Outlook is a plus.
• Possess an eye for the smallest detail and maintain a keen sense of urgency.
• Ability to think clearly, remain calm, and resolve problems using good judgement.
• Communicate clearly, concisely, and openly.
• Written communication in a clear and concise manner.
• Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
• Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.
• Fluency in English both verbally and non-verbally, fluency in additional languages a plus.
• Ability to maintain confidentiality of guest information and pertinent Hotel data.
• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Qualification Standards:

• 1 to 2 years of previous experience in a similar position in a luxury hotel preferred.
• All colleagues must maintain a neat and well-groomed appearance.
• Due to the dynamic nature of the hospitality industry, the Front Desk Agent may be required to work varying schedules to reflect the business needs of the hotel, including but not limited to weekends and holidays.

Wage Rate:$25.00-$28.00 per hour

About The Barnes Hotel

The Barnes San Francisco, Tapestry Collection by Hilton, isa boutique hotel situated less than a block from Union Square on Powell Street. We offer a central, vibrant location, housed in a historic building that previously served as the Hotel Manx, originally opening around 1906-1907. The hotel blends historic charm with contemporary, Italian-inspired decor. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. The Barnes Hotel offers competitive salaries and robust benefit plans.

Full Time Supervisor Hourly Benefits:

· Tiered Medical Plans- Cigna or Kaiser

· Plans include Chiropractic & Acupuncture

· Long Term Disability

· Voluntary Supplemental Medial Plans

· Employee Assistance Program

· PTO and Sick Pay

· 401K Matching Program

· Pre-Tax Commuter and Parking Benefits

Full Time Hourly Perks:

• EOS Employee Rates plus 50% off F&B and Retail
• Hilton Discounted Room Rates
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Barnes Hotel is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. The Barnes Hotel hiring policies require a background check for all applicants working directly with at-risk populations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.