Front Office Agent

Peregrine Hospitality; Durham (NC); On-site; USD 29,000 - 38,000; Full time

Job summary

Peregrine Hospitality in Durham, NC seeks a friendly Front Desk Associate to welcome guests, check them in, and ensure an accurate reservation experience.

You will manage payments, provide local recommendations, handle check-out, and resolve guest concerns while maintaining up-to-date knowledge of the hotel's services and amenities. This role requires strong communication, cash-handling skills, and a team-oriented approach.

Qualifications

• High School diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• Flexibility to work on varied shifts.
• Strong communication and cash-handling abilities.
• Ability to upsell and promote hotel services.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a friendly first impression.
• Register guests into the system, verify reservations, and process payments.
• Handle cash and balance the cash drawer, maintaining accurate records.
• Provide information about hotel facilities and local attractions.
• Assist guests with check-out and processing of payments.
• Respond to guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Follow policies including safety and security standards.
• Participate in upselling and promoting marketing programs.
• Work cohesively with the team and collaborate with management.

Skills

Prioritization

Upselling

Communication

Basic computer skills

Attention to detail

City knowledge

Team player

Education

High School diploma or GED

Job description

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers

Essential Functions

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers

Skills And Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Job Qualifications/Requirements

Education: High School diploma or GED equivalence

Experience: 1 year of Customer Service experience preferred

Additional: Will be required to work flexible scheduled shifts based on business needs.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 50 pounds frequently
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to stand and walk for extended periods of time
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.